Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Cleveland Clinic Foundation has 83 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Cleveland Clinic Foundation

      9500 Euclid Ave Cleveland, OH 44195-0001

      BBB Accredited Business
    • Cleveland Clinic Foundation

      1260 N Abbe Rd Elyria, OH 44035-1649

      BBB Accredited Business
    • Wooster Family Health Center

      1740 Cleveland Rd Wooster, OH 44691-2204

    • Cleveland Clinic Foundation

      26777 Lorain Rd Ste 403 North Olmsted, OH 44070-3224

      BBB Accredited Business
    • Cleveland Clinic Foundation

      29800 Bainbridge Rd Solon, OH 44139-2202

      BBB Accredited Business

    Business ProfileforCleveland Clinic Foundation

    Hospital
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.37/5stars

    Average of 43 Customer Reviews

    Customer Complaints

    229 complaints closed in last 3 years

    88 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/2/1996

    Years in Business: 103

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Cleveland Clinic is a not-for-profit, multi-specialty academic medical center that integrates clinical and hospital care with research and education.

     

    Products & Services

    Specialties include: Cancer Care, Obstetric, Genecology and Women's Health, Dermatology & Plastic Surgery, Ophthalmology, Digestive Disease, Orthopedics & Rheumatology, Endocrinology & Metabolism, Respiratory, Head & Neck, Urology & Kidneys, Heart & Vascular, Wellness, and Neurological

    Business Details

    This is a multi-location business.

    Find a Location

    Cleveland Clinic Foundation has 83 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Cleveland Clinic Foundation

        9500 Euclid Ave Cleveland, OH 44195-0001

        BBB Accredited Business
      • Cleveland Clinic Foundation

        1260 N Abbe Rd Elyria, OH 44035-1649

        BBB Accredited Business
      • Wooster Family Health Center

        1740 Cleveland Rd Wooster, OH 44691-2204

      • Cleveland Clinic Foundation

        26777 Lorain Rd Ste 403 North Olmsted, OH 44070-3224

        BBB Accredited Business
      • Cleveland Clinic Foundation

        29800 Bainbridge Rd Solon, OH 44139-2202

        BBB Accredited Business
      Location of This Business
      9500 Euclid Ave, Cleveland, OH 44195-0001
      BBB File Opened:
      1/1/1961
      Years in Business:
      103
      Business Started:
      2/1/1921
      Business Incorporated:
      2/10/1921
      Accredited Since:
      12/2/1996
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 35.071569 for this business, issued by Ohio State Medical Board. The expiration date of this license is 1/1/2025.

      These agencies may include:

      Ohio State Medical Board

      30 E. Broad Street, 3rd Floor

      Columbus OH 43215

      (800) 554-7717

      Fax: (614) 7285946

      https://www.med.ohio.gov/

      Type of Entity:
      Corporation
      Alternate Business Name
      • Comprehensive Family Care
      • Willoughby Hills Family Health Clinic
      • Hillcrest Hospital
      • Cleveland Clinic-Lakewood
      • Euclid Hospital
      • South Pointe
      • Florida Weston
      • Medina General Hospital
      • Cole Eye Institute
      • Akron General
      • Ashtabula County Medical Center
      • ACMC Regional Home Health
      • Cleveland Clinic Home Care
      • Fairview Hospital
      • Marymount Hospital
      • Lutheran Hospital
      • Cleveland Clinic Health System
      • Clinic Physician Services
      Business Management
      • Ms. Flo Kemp-Stone
      • Ms. Lisa Scaffide, Manager-Service Relations
      Contact Information

      Principal

      • Ms. Lisa Scaffide, Manager-Service Relations

      Customer Contact

      • Dr. Tomislav Mihaljevic, President/CEO
      Additional Contact Information

      Fax Numbers

      • (216) 445-6086
        Other Fax
      • (216) 444-1900
        Other Fax

      Phone Numbers

      Customer Complaints

      229 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      43 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      sheri f

      1 star

      10/26/2024

      BEWARE-deceptive billing practices. I'm from Fl & was in Cleve due to a family issue. I ran out of my diabetes meds&needed refills before i went back in 2 wks. I made appt letting them know just needed diabetes meds ¬hing else will be going back shortly to Fl. Was home &recvd a bill for my Serivices. Was in shock They billed $622.00 for a doctors appt. i only had a $40. copay according to my insurance policy. But the Cleveland clinic bills as an outpt clnic and i have a $!71.85 balance from this appt after paying my $40.00 copay. Found out 1 of the things was 2 charges of $204.00 each for Behav Assmt W/Score & Docd/Stand Instrument - 96127-CPT$204.00 this was just something they told me while i waitng4 my appt in the office to go on to my CC portal and do my forms to check in. One of these was some questions about how do i feel do i feel like I'm depressed do i feel like committing suicide. I thought these were just standard questions. I had to finish this form while i was talking to the doctor in the room. If would have known i was going to be charge for this, i would have just put my phone down and never finished. I think they should have 1 made me aware that they bill as oupt hosp and 2 there would be an additional charge to fill out these forms. I had no intention of continue my health issues with Cleveland clinic - i just needed my diabetic refills. I called and the representee only read me a script to as how they bill as oupt &told i was not notified that's a lie. I asked her just to remove the chgs that were left over from ins for the mental health part & she said no. this amount from those forms left me with a balance of $108.81. I will not pay this. I went in with the knowledge that i owed for the $40.00 copay and co insurance for a a1c lab &that was it. Also, it is shwing on my ins claim & their billing as partial hospitalization. I was not hospitalized; it was a simple OV Partial Hospitalization - Less is what is on my stmt.

      Local BBB

      BBB Serving Greater Cleveland

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.