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            Business ProfileCarface Auto Sales

            Used Car Dealers
            BBB accredited business

            Additional business information

            Additional Info:
            In December of 2023, the business's ownership changed.  Prior to the ownership change, the business had been a subject of complaints.  You can see the prior business's Business profile at https://www.bbb.org/us/oh/cleveland/profile/used-car-dealers/carface-auto-group-0312-92054664
            See all additional business information

            Contact Information

            10738 Brookpark Rd

            Cleveland, OH 44130

            Visit Website
            Email this Business
            (440) 560-8080

            Business hours

            10:00 AM - 7:00 PM
            Business Hours
            10:00 AM - 7:00 PM
            10:00 AM - 7:00 PM
            10:00 AM - 7:00 PM
            10:00 AM - 7:00 PM
            10:00 AM - 7:00 PM
            10:00 AM - 7:00 PM
            Closed

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            Get a Quote

            Customer Reviews

            5/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 3/27/2024

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Carface Auto Sales is a Used Car Dealership in Parma, OH.

            Products & Services

            Carface Auto Sales: Sells and Finances Pre-Owned Cars, Trucks & Suv's- All Maked & Models.

            Business Details

            Location of This Business
            10738 Brookpark Rd, Cleveland, OH 44130
            Email this Business
            BBB File Opened:
            3/18/2024
            Business Started:
            12/8/2023
            Business Incorporated:
            12/8/2023
            Accredited Since:
            3/27/2024
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 023754 for this business, issued by Ohio Bureau of Motor Vehicles (BMV). The expiration date of this license is 3/31/2026.

            These agencies may include:

            Ohio Bureau of Motor Vehicles (BMV)

            1970 West Broad Street

            Columbus OH 43223

            (614) 752-7500

            Fax: (614) 7528410

            https://www.ohiobmv.com/

            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            10:00 AM - 7:00 PM
            T:
            10:00 AM - 7:00 PM
            W:
            10:00 AM - 7:00 PM
            Th:
            10:00 AM - 7:00 PM
            F:
            10:00 AM - 7:00 PM
            Sa:
            10:00 AM - 7:00 PM
            Su:
            Closed
            Business Management
            • Fethulla Ayyildiz, Owner
            • Mr. Enzo Cey, General Manager
            Contact Information

            Principal

            • Fethulla Ayyildiz, Owner

            Customer Contact

            • Fethulla Ayyildiz, Owner
            • Mr. Enzo Cey, General Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/06/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            Date of transaction: July 20th 2024 I paid the business $13,804.00. The business assured me it was a running car and would work well. I drove the car home before experiencing major transmission issues. The car was getting stuck in gears and would no longer go into reverse. I had 3 lights come onto the dash all at once. It is now September 5th and I am still without a vehicle. After countless calls to both the dealership and the warranty company that was highly recommended to me, I have received little to no communication from anyone. I have barely put 100 miles on the vehicle because I all I did was drive it home. All miles on the vehicle have been put on by the auto repair shop where it has sat for over a month. I requested a refund from the dealership and they have said they will find a solution but nothing has been done to solve this issue. All I am told is "We will give you a call tomorrow".
            Read More
            Read 4 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Erica B

            09/30/2024

            Hands down, one of the smoothest car-buying experiences I've ever had. From the moment I arrived, everything was set up perfectly—Carface Auto Sales had the cars I was interested in parked right up front, ready for me to check out. The entire process was quick and seamless, and I drove away with an amazing, high-quality car at a price that was almost too good to be true. What really stood out was Marcia and the team. The salespeople were super friendly, welcoming, and didn’t make me feel pressured at all. Marcia went above and beyond to make sure I had everything I needed. Honestly, I can't recommend them enough. If you're looking for a hassle-free car buying experience, Carface Auto Sales and Marcia are the way to go.

            Carface Auto Sales Response

            10/01/2024

            Thank you for sharing your experience! We're so happy to hear that you had such an easy and smooth car-buying process at Carface Auto Sales. Marcia and the team always aim to make our customers feel comfortable, and we're glad you felt no pressure. Enjoy your new car, and let us know if we can help with anything else in the future!
            Read 2 More Customer Reviews

            Local BBB

            BBB Serving Greater Cleveland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.