Business ProfileforVroom Automotive LLC

From the start this has been a pain. A sales guy called me after I started looking, and the minute he found out that I didn’t have a 700 credit score (670) he became cold and was basically like “good luck”. I found a car, went through the qualification process, picked a loan that had the lowest percentage, and submitted. Credit checks blew up my report, which was a little surprising as I didn’t expect as many checks as went through. I had a question and called the sales guy back, and he informed me that I shouldn’t have picked the loan I picked due to it being subprime or something and the others are better, he said he would call me back after looking at my account and said I might get credit hits again. He got back to me and said I had actually picked the best and they were going forward. From that point forward I could not seem to get clarity on what was even going on. I kept having to reach out, sometimes being told to not upload documents but to send them by email, sometimes being told to upload again. It took days. They wouldn’t continue without me buying insurance, so I did and it’s been a week now with no car. So I’m paying for something that I don’t own yet due to their slowness. I still have no idea what’s going on, the app says I can track the car, I click track and it takes me to a page where it’s still sitting in the step before paying and document signing. I emailed a few days ago and was told they were doing car inspections and would be delivered soon, but today I got an email saying the funding hadn’t been released yet. And on top of that the customer service person told me a completely different funding place, but then said she was mistaken. The only positive I can give is they are pretty quick at responding to my questions, but not very helpful or seem to be just as confused as I am about what’s next or what the current status is. Do not use this service, even with all the good reviews I could never recommend this.