Business ProfileforZZ Boots

10/3/23, my husband, son and myself went to ZZ Boots, to find our son a pair of boots. The store is very crowded and there are only narrow pathways to walk, between shoe boxes that are stacked to the ceiling. My son tried on a pair of boots, liked them and purchased them. An older man in the store (I later learned his name was, Wild Man) offered to spray some weather proofing chemical on them. Not sure if it was the chemicals or not, but we all thought that he appeared to be high on something. The next day my son wore the boots in the house to break them in. Right away, he noticed that the left boot was causing him pain. Upon further inspection, he felt an area on the outer ankle that poked inward; it appeared to be a manufacturer's flaw. We returned to the store and the employee took the boots and stated that he would order a new pair and call us when they were in. A few days later, my husband got a call from an employee stating that they felt that our son needed a different size and they wouldn't be ordering another pair. My husband asked if we could just get a refund and the employee said he could if we called and gave him the credit card number. A couple of days later, I called the store and spoke to a man that referred to himself as Wild Man. I started to tell him who I was and why I was calling, he cut me off and said lady, your son needs to be sized." I told him that the boots fit fine, other than the flaw. He said, "there is nothing wrong with the boots." He then sarcastically asked, "How many feet does your son have." He then told me how he needed to come back in and try on both boots. I said that I was calling to give him the credit card # for a refund for my 18 yr old son. He said in response, "At 18, I was in Vietnam---have him call me." The next day my husband called and spoke to the employee. He was then informed that my son had to come to the store for a refund. My son went to the store and got the refund. We will never purchase from ZZ Boots again!