Business ProfileforExpress Wash Holdco, LLC

I am writing this review to hopefully prevent others from the terrible and very unprofessional service my wife received at this location.My wife's 2016 Hondas CRV was damaged while running through this car wash. The passenger side front door handle was "torn" off and needs to be replaced.******* has completely refused to take ownership of this damage.They "claim" that there is evidence of prior damage to this handle.They base this on a video camera footage that "Supposedly" shows a gap between the front portion of the handle and the small rear trim part OF THE HANDLE. Yes there is a gap. But the gap is part of the design of that car handle. And the entry video that was shown to us is simply not in any way conclusive.Our damages come to over $710 and we are stuck because they will NOT budge on their ( false claim) /that prior damage was the root cause.We have been trying to get a "fair" solution to this incident since Tuesday August 6th.We have complied with all of *******'s requirements filled out the incident report ...and we just keep getting the run around . They fail to return our calls on the promised date. We leave messages and there is not response.And just today we received the final blow. The district area supervisor called and said that they have "video proof" that there was prior damage that contributed to outcome of the damage.NOT TRUE

Thank you for sharing your concern with us, we can see how this must be frustrating and apologize that you have had a bad experience with us. Our team reviews all incidents with a thorough process to ensure we are taking all things into consideration. We stand behind the decision that has been made to deny the claim.