Business ProfileforVienna Door Company

My husband and I met with **** ********, the local owner of Vienna Door Company, back in March of 2024 to order a new custom front door. We were promised by ** ******** that we would be getting the new door by September of 2024. We put a 50% deposit on the custom wood front door and patiently waited. We met with Wades employee, *****, who happened to be his daughter to choose the stain colors of our new door and then were told that we would hear from them within the next few weeks regarding the door status. It is now October of 2024 and we have repeatedly requested updates on when to expect our front door installation and were met with very vague responses that they were contacting the factory for updates and would let us know. However they never responded to confirm any contact had been made with the alleged factory. We were then promised that ** ********, himself, would repair our current front door as a courtesy while we wait. ** ******** did return to our home to inspect our current door and take photos and said he would return in four days with his door guy to repair our old door. However we were then told that ** ******** had gone home ill and wouldnt be able to come to repair our door and needed to reschedule. We rescheduled the appointment with ****** for the following week. The rescheduled appointment came and went and ** ******** never showed up or contacted us. We then requested a full refund on our deposit and to cancel our order as it has now been over six months since we placed this order. ** ******** said that the refund was pile be issued and that he would hand deliver our check to us. It has now been a week since this was promised to us by ** **** ******** and he has not responded to our request for the refund, nor has he delivered it. We are very displeased with this intense lack of professionalism and would like this issue resolved and our money returned to us immediately.