At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1810 Mackenzie Dr, Columbus, OH 43220-2967
- BBB File Opened:
- 8/26/1992
- Years in Business:
- 61
- Business Started:
- 1/1/1963
- Business Incorporated:
- 5/29/1964
- Accredited Since:
- 9/15/1992
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- University Otolaryngologists, Inc.
- Hours of Operation
Primary
- M:
- By Appt. Only
- T:
- By Appt. Only
- W:
- By Appt. Only
- Th:
- By Appt. Only
- F:
- By Appt. Only
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
- Business Management
- Ms. Jenny Harmon, CEO
- Contact Information
Principal
- Ms. Jenny Harmon, CEO
Customer Contact
- Ms. Jenny Harmon, CEO
- Ms. Melissa Rosenthal, Director of Marketing
- Additional Contact Information
Fax Numbers
- (614) 273-2255Primary Fax
Phone Numbers
- (614) 273-2250Other Phone
- (614) 273-2255
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I appreciate your help regarding my questioning of the billing and office documentation. While it may appear that the ov notes cover the ***** code most of the note is false. Most of the procedures were not performed during my brief ov with Dr. *** ****. The ov was a pleasant experience and I scheduled the surgical procedures. I have since cancelled via VM for *******; ###-###-####
I trust I signed a financial agreement but that was not included in your fax/ email via barracuda. The up coding is an issue but not as big an issue as the fraudulent documentation. I have no desire to escalate these concerns. I would appreciate a reduction of my balance as a patient who indicated he was self pay and was refused.
I am a licensed chiropractic physician who has to document and bill the same way your offices do. I am all too familiar and confirmed with Dr. **** ****** and his office manager that the Medical Doctors have the same requirements.
I cancelled my procedures due to the billing dispute provoking a 2nd opinion with Dr. ***** **********. His fees are $200 less for the same procedures as 9/21/23 and he decided to provide a scope as a professional courtesy. I am grateful the 2nd opinion cost me less than $150. An opinion I did not think I needed but was serendipitous He and his PA spent much more time with me and he informed me there are only 3 ENT’s in Central Ohio qualified to perform the procedure I need. He had nothing but positive praises for Dr. *** **** and he informed me another doc in your group is qualified and actually performed the same procedure on him in the past. I believe it is the facial plastics specialty.
I believe a fair fee for the services provided should not exceed $311. Please send a revised/ corrected bill and I will pay it promptly.
Sincerely,
****** ******** **** *****
For a *****, all three major criteria (history, physical exam and medical decision making) must be met.
For a *****, the review of systems must include at least 10 systems or body areas.
For a *****, the past, family and social history must cover all three areas
For a ****** the physical exam must cover at least 18 bullets from at least nine systems or body areas.
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