Business ProfileforThe Glassman

We needed a window repair. We hired this company and they came for an estimate. After the estimate there was plenty of delays and no communication from the company of when parts would be in. It took several phone calls to figure out when they would be out. After paying for parts we did not hear from them for some time and finally called them and they said they could schedule us after a back and forth. We scheduled a time for them to come out and confirmed they would come from 1pm-3pm as that is the only time we have available. They confirmed and took one of our numbers down. The day before the appointment they called the wrong number and stated that their system was purged and hence calling original number as details lost. We again confirmed that they should call my wife’s number and the time of the service. They confirmed they would call her before the technician was coming out. Day of service they show up two hours early and did not call my wife to give a heads up. When I called them asking why they came two hours early they acted as they were offended and stated that our previous agreed upon time never occurred but would send someone out between 3-5pm. They still had not showed around 5pm and I called, spoke with the owner, and stated to him and via voicemail that I would want a refund for parts if the job was not done today as this was getting ridiculous and we had already dealt with significant delays. They said someone was coming. When someone did show up he gave us a used zip locked bag of obviously used parts as they were yellow and bent and rusted. He said here are the parts and I am not installing anything as you were rude to my staff. Apparently this was one of the owners. He also said he refunded us our money but we have still yet to get a refund. I at no time cussed or said anything inappropriate to the staff. The lack of professionalism and incompetence is appalling. I have still yet to get a refund for this.