ComplaintsforAmazon Home Warranty LLC

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is horrible. Thwey came out to do eletrical work and the worker left early without completing the job stating that he had a "family emergrncy" we later discovered that he had done sonething that messed up the oven as well as left wires exposed in our bathroom.He showed up unannouced the next day saying that he was there to fix the wires in the bathroom. We contacted the company they assured us that he was no loner working for the company anymore and that they will send someone out to finish to job. They never returned to fix the problem. I then reached back out to AHW to inquire another company to come and look at and finish the job. needless to say 3 weeks later no one has been in contact with me I have put in three request to speak with a supervisor I was told it would take up to 72hrs for someone to contact me. its been almost 2 weeks and no supervisor call back. DO NOT TRUST THIS COMPANY.

  Business response

  12/15/2021

  The current status of your claim is approved, and pending the confirmation of completion from the service contractor.  After discussing the situation that occurred on the initial service visit with the company, it was agreed that the first technician sent to provide service will not be returning, and the owner of the company will personally complete the repairs.  Please keep in mind that AHW does not themselves perform the repair, but rather AHW works in conjunction with local certified contractors that agree to provide service for AHW consumers.  We look forward to the completion of the repairs.  Please reach out to AHW directly should there be any further issues.

  Warm Regards,

  AHW Team

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Home warranty approved repair of my garage door opener and since they did not have a contractor to send in their network they stated I was to get a contractor for the repair. They approved the repair request of the contractor for the garage door opener and had me pay the contractor and stated that I fill out a reimbursement claim form, I did this on the day of the repair on July 14 2021 and sent it to them. And I never received any reimbursement of my 436.83 minus my 65 dollar deductible. I have been in communication with the customer service department several times and they stated that it was being approved and the check was in the mail. No check has ever been received. I finally called billing and spoke to a supervisor who told me that it was mailed out and my account was canceled as I requested, they have failed to meet the requirements of my claim and contract.

  Business response

  12/15/2021

  Ms. ******, 

  Our records show that your contract was indeed cancelled early at your request.  The notes on your claim also indicate that your contract and claim were later discussed with an AHW manager on 10-19-2021, explaining the status of your contract and released payment.  Currently, however, due to the cancellation of your contract we are longer able to assist further.  We wish you the best in the future.  

  Regards,

  
  AHW Team

  Customer response

  12/17/2021

  I have never received a payment from the company, I canceled the policy only after the company approved my repair then continued to automatically debit my account for the payment of my contract and not fulfilled the claim we are referring to regarding the garage door opener. I have talked to the manager who stated I was to get my full reimbursement minus my deductible of 65dollars . I have never received my claim reimbursement check as of today. So the company is not being truthful.
  
  Regards,
  
  ********* ******

  Business response

  12/20/2021

  Dear Ms. ******,

  Our records confirm your cancellation request was received on 09-30-2021. On 10/19/2021, an AHW Representative advised that adherent to section XIII of the Residential Service Agreement, AHW is within its right to recoup any costs incurred throughout the life of the policy therefore, no funds would be owed to you.

  XIII.CANCELLATION, early cancellation is subject to a prorated refund which is the calculated balance remaining after all applicable charges and fees have been deducted from your premium including coverage fees to date, up to a 10% cancellation fee, and well as any costs incurred by AHW throughout your coverage term.

  For further clarification, please refer to the Residential Service Agreement:
  ************************************

  We regret your decision to cancel your contract; however, there is currently nothing further AHW can assist with. We wish you the best in the future.

  Warm Regards,

  AHW Team

  Customer response

  12/24/2021

  I am rejecting this response because: According to Amazon home warranty contract under Georgia residents Amazon home warranty states all claims are to be paid within 60 days, I filed my claim on 7/14/2021, and was never reimbursed for any of the claim.As of 9/ 30/2021 I am within  my rights to cancel the contract as Amazon Home warranty is in breach of contract for not abiding with the contract for non payment of my approved claim.Amazon Home warranty breached the contract, I am entitled to my claim being paid.
  
  Regards,
  
  ********* ******

• Initial Complaint

  11/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ON 11/22/21, I REQUESTED REPAIR SERVICE ON MY MAYTAG WASHER FROM AMAZON HOME WARRANTY AND WAS INFORMED THAT I WILL RECEIVE AN EMAIL IN 24-48 HOURS WITH THE NAME OF THE SERVICE PROVIDER THAT WILL SERVICE MY MAYTAG WASHER. ON 11/23/21, I AGAIN CONTACTED AMAZON HOME WARRANTY ABOUT REPAIR OF MY MAYTAG WASHER AND WAS INFORMED THAT THEY HAVE MY SERVICE REQUEST AND I WILL RECEIVE AN EMAIL WITH THE NAME OF THE SERVICE PROVIDER THAT WILL SERVICE MY WASHER. I WAS FURTHER INFORMED THAT IT HAS BEEN 24 HOURS SINCE I FILED MY REQUEST. TODAY, IT IS 11/26/21 AND I HAVE NOT RECEIVED AN EMAIL FROM AMAZON HOME WARRANTY, NO ONE ANSWERS THEIR PHONE AND MY MAYTAG WASHER HAS NOT BEEN REPAIRED. Out of desperation as I need clean clothes, I JUST text my electrician and request that he fixes my Maytag washer lid lock so that I can wash my clothes. This behavior of not responding to my service request is a pattern with Amazon Home Warranty. I was treated the same way with my previous warranty and shared my experience with the salesman who assured me that Amazon Home Warranty has improved on service response calls by hiring more service providers and I was assured that I will receive service in 24 hours. I have been waiting for 4 days for an email from Amazon Home Warranty.

  Business response

  12/15/2021

  Ms. *****,

  Our dispatch records show that multiple attempts were made for over a week to assign your claim to vendors in your area with no luck.  Regrettably, we have been unable to assign your claim in a timely manner.  AHW does not control the availability of independent contractors.  To clarify, contractors in our network work in conjunction with, but not for, AHW.  As explained in the contract terms, we ourselves are not undertaking the performance of the service.   In instances where we cannot locate a vendor with availability to service your claim in a timely manner, we offer the alternative to provide reimbursement for any approved repairs performed by a contractor of your choosing.  Our records confirm that this was explained to and agreed to by you, and we await to hear back from you with the findings report.  AHW has issued the reimbursement form that has instructions on how to submit your supporting documents.  Once a contractor diagnoses the issue, please submit their findings to *********************** for our in-house technicians to review for eligibility for coverage.  Should the claim be approved we will notify you of the approval to complete the repairs and reimburse the approved cost after calculating in your service call fee.  The claim is currently pending the submission of the diagnosis, and we look forward to processing the claim once we have an update and providing a swift resolution once we learn more.

  Regards,

  AHW Team

  Customer response

  12/19/2021

  On 12/6/21, Maytag Repair sent **** to diagnose the problem with my washing machine.  **** informed me that the washing machine needs a Washer Gear Case.  Cost is $500.  Cost for diagnosing the problem is $96.39.  I will accept a settlement from Amazon Home Warranty so that I can get a new washing machine.  On 12/6/21 I sent Amazon Home Warranty this information by text and have left message on their recorded phone message center.  Amazon Home Warranty has not sent me the forms to document the cost for diagnosing and repair.  In short, I have had no response from Amazon Home Warranty.

  ******** *****

  Business response

  12/23/2021

  Dear Ms. *****,

  We deeply regret the difficulties we experienced in locating a contractor to service your air conditioning unit, as there were none available in our network to accept the work order. We appreciate your patience in allowing us to service your claim, and as advised, the best course of action to move your claim forward during such instances would be the reimbursement route, through which you would utilize a contractor of you choosing and receive reimbursement for preauthorized repairs.

  Our records confirm on 12/21/2021 you were emailed the reimbursement form. A separate email was sent to you requesting the form and your technician's diagnoses for our review. Please reply directly to that email so that we can proceed with the review.

  Best Regards,

  AHW Team

   

  Customer response

  01/03/2022

  Yes, Amazon Home Warranty (AHW) sent me this email.  However, as I clicked on the attachment to complete the form the attachment disappeared.  I immediately called AHW and informed the man who answered my call of the problem and he asked that I send him my documents related to the repair of the washing machine.  This information was sent to AHW and I have not heard back.  I sent you both emails that were sent to AHW.
  

  Business response

  01/26/2022

  After reviewing the documents provided we have noted that you were sending them to an incorrect e-mail address, as your documents were sent to *************** * *** ************** * *********, which explains why AHW had not received any paperwork from you directly.  Furthermore, the documents provided were of the receipts for replacement, but did not provide the actual diagnosis of the original failure from the service contractor that was requested.  As is standard procedure, a diagnosis would need to be submitted before AHW would be able to approve any repairs or replacements.  The reimbursement form lists both the correct e-mail address and clearly states that AHW is not responsible for expenses you incur without our express consent.  Unfortunately due to a failure to submit the documents to AHW prior to having the unit replaced, our Authorizations department was not able to determine eligibility for coverage prior to you replacing the failing unit on 12-28.  Our records show AHW had sent these reimbursement instructions on 12-02 and again on 12-21, before you replaced the unit without our approval.  Your replacement is therefore ineligible for reimbursement under contract terms, and we have noted that this outcome has already been discussed with you directly.  
  

  AHW Team

• Initial Complaint

  11/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an AHW in June 2019. We paid $1800 for a three year warranty and they gave us an additional six months free. We just tried to use them on 10-8-21 to repair or replace a broken water heater and water pressure regulator. We had no hot water, no water pressure. We followed all of their procedures to seek reimbursement. Our repairman called their company and got approval to repair or replace our water heater and water pressure regulator for the whole house. Our plumber told them what was broken and needed to be replaced or fixed. They told us he would have to take the whole water heater apart and diagnose why it was leaking. This is a nine year old water heater. he told them that it would take him hours to find out the exact problem and that it needed to be replaced and not repaired for both items. Our claim number is ******, his authorization code was ***** and that there was no authorization needed and to go ahead and replace the water heater per ****** with AHW. But we would have to pay for the water pressure regulator. Today, we received a phone call from AHW stating they were going to make us an offer on our submitted claim for $1090 which was approved by AHW ******. I did not call them, they called me. The first person I talked with I could not understand her at all, she spoke broken English. She told me she could not help me but I demanded to speak to a supervisor who spoke and understood English. They transferred me to ***** Who handles disputes. She could make me an offer of $350 today instead of the $1030 that is owed to me. She said that water heaters were not covered only repairs. I told her no, then my husband got on the phone and dealt with her. She said because I said no to $350 he could only get $200 now. My husband was so done with speaking to ***** that he took the offer before speaking to me. This company is unscrupulous with there business practices. We also will be contacting the AG in Arizona reference this problem.

  Business response

  12/15/2021

  Our records show that the diagnosis report submitted recommended replacing the water heater due to an irreparable leak.  Our Authorization department did not provide approval for the replacement, however, as explained under contract coverage section V.1.F., AHW does not cover failures of the main holding tank of the Water Heater.  The number you are alleging was provided by the customer service representative as authorization is incorrect, as our authorization codes must be generated by the Authorization department and are 10 digits or longer.  We have no record of the claim ever being provided a full authorization for reimbursement.  The only offer was that of courtesy funds.  This offer was accepted verbally and the payment has been issued, so at this time the claim has been closed out accordingly and there is no further action for AHW to take.  

  Regards,

  AHW Team

• Initial Complaint

  11/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Amazon Home Warranty has not processed our request for invoices for numerous home appliance repairs that have been submitted for payment since 2020. Numerous emails requesting an update and payment have been made from us (***** *** Appliance Repair) and we receive no response/reply from any of their accounts payable representatives. I have submitted each invoice numerous times and now it has been over 12 months without any confirmation that we will be paid for our services. We have tried calling and all we are told is that the issue will be forwarded to the billing department but we get no resolution either. As a disabled veteran all I want is to be paid for my hard work and services.

  Business response

  12/15/2021

  Mr. *******,

  We deeply regret the issues you are experiencing with receiving payment for pending invoices.  We have inquired with the Accounts Payable department regarding any outstanding payments that are still owed, and we are requesting that you e-mail in a list of the specific claims and their itemized invoices.  To ensure we receive this information, please submit this list of claims and their invoices to Authorizations@ahwp.com, AP@ahwp.com and ******@ahwp.com.  We will investigate the matter and determine what the issues may be.  We sincerely appreciate the work you do and the assistance you provide to our consumers.  We look forward to resolving these issues amicably.

  Regards, 

  AHW Team

• Initial Complaint

  11/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I requested a service for my septic and before that I requested a service for my sink and never response but I fixed it by contracting technician and not sent a charge it to Amazon Home warranty ((AHW) when I requested service for the septic tooked almost more the 10 days to response and they send a form to hired a technician because they not found one. Then AHW denied the payment, I requested a cancellation of the policy because I not need a home warranty the stated 24 hrs service and when you call nobody answer. Then they said they will charge 30 dls cancellation fee when they not offer the service they advertised. I only requested the money I paid since August also I try to remove my credit card and not showing in their webpage. Thank you.

  Business response

  12/01/2021

  Dear Mr. *********,

  As stated in the terms of the Residential Service Agreement, section XIII.CANCELLATION, early cancellation is subject to a prorated refund which is the calculated balance remaining after all applicable charges and fees have been deducted from your premium including coverage fees to date, up to a 10% cancellation fee, and well as any costs incurred by AHW throughout your coverage term.?

  After reviewing the details provided by the AHW billing department, there is no refund owed to you, as your contract was cancelled per terms of the Residential Service Agreement, however, as a courtesy, your $30 cancellation fee was waived.

  We regret your decision to cancel and wish you the best in the future.

  Should you seek further clarification as to the charges, please refer to section XIII. of the Residential Service Agreement: 
  ************************************ 
   
  Regards, 
   
  AHW Team 
   

• Initial Complaint

  11/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  People have told me for years not to do a home warranty but save the money, and I wish I had listened. I have a policy for my condo specifically for big-ticket items and the heater went out. Of course, it is record-breaking low temperatures and I need the unit fixed. The service tech said it is old and needs to be replaced. The company is claiming it is not covered, when clearly on my contract says it is. I purchased this policy spedicifcally for High ticket repairs that might come up and have been paying $75 a month for years on it. I finally have an issue and they are denying coverage. They are claiming it is 'short o ground electrical' but the technician said it was short to ground for the compressor. The company doesn't want to replace the compressor or the unit and they are giving me push back saying it isn't covered. I am filing a complaint with BBB and doing anything I can to seek restitution. It is Absolute bull that this company is screwing people over. My brother is in the heating and AC business and said this was common in some companies that just want to get their money. The company doesn't want to pay for a new unit and thus declines the claim but it should be covered. I wish I had never switched companies!!!! I also asked for a supervisor and was told it would be 48-72 hours for someone to call me back-not to mention every time I call I can barely understand the person's English. I will not let up on this until someone from this company assists. I am worse than a dog on a bone! Hell hath no fury like a woman scorned!! I wish I had checked BBB before signing with this company. I can't fight this without your help though!! I am begging-just repost and get the word out that this company is completely bogus. Look at the BBB website -Lord knows I wish I had before going with them. It is the holidays with crazy low temperatures and I have paid over 4000 for a warranty ($75 a month) and yet the company is not helping.

  Business response

  12/01/2021

  Dear Ms. ****,

  We deeply regret your dissatisfaction with the outcome of your claim, however, based on the findings of our in house technicians, it was determined that the failure of your unit was due to shorted to ground component, in this case, the compressor. When a compressor is shorted to ground, this causes an ignition of oil and burnout, resulting in a circuit breaker trip. Per section V.1.A. of the Residential Service Agreement, this type failure is non covered.

  For further clarification, please refer to the Residential Service Agreement:

  https://ahwp.com/sample-contract.php 

  If you disagree with the outcome of your claim you are entitled to submit a second opinion by a contractor of your choosing at your own expense. You may submit this information to authorizations@ahwp.com for our review.

  Best Regards,

  AHW Team

  Customer response

  12/02/2021

  i spoke with the technician and he stated he did not indicate this. He Indicated normal wear and tear. He also said this was done via phone but there should be a call record. I am also including a text message from the technician. The company is lying  to avoid paying. I am also pursuing legal action because this company is being deceptive . I would appreciate any additional support the BBB can provide. 

  I want to hear the recorded call and see the transcript of the call. This text from the technician reiterated he did not indicate short to ground. This company should pay for replacement because normal wear and tear is covered. thank you for your assistance. 

   

   

   

  Business response

  12/14/2021

  Ms. ****,

  After reviewing the matter, your system is not eligible for coverage per our contract terms.  The initial failure as reported was the leaks coming from both coils which in turn caused the complete failure of your unit's sealed system, as a system left running without refrigerant will irreparably damage the compressor to the point where it no longer runs and trips the circuit breaker such as in your claim's case, confirmed by the Service Contractor.  It was determined by our Authorization department that the entire system had not been properly maintained for an extended period as these issues were not addressed until far too late to repair.  As is stated in the residential service agreement, AHW does not cover failures due to or resulting from a lack of maintenance.  AHW does not cover grounded components such as the system's compressor that trips the breaker.  Should you seek further clarification please review the terms online at: https://ahwp.com/sample-contract.php.  We do regret your dissatisfaction with the outcome however we look forward to better assisting you in the future.

  AHW Team

  Customer response

  12/15/2021

  I am including text messages from the contractor . His findings was normal wear and tear and this company is being dishonest. 

  I requested the phone transcripts to be pulled. I have reached out to the Attorney General along with recruiting others this company has scammed. If need be I will also hire an attorney. The company should pay for the replacement. 
  

• Initial Complaint

  11/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have been dealing with AHW on claim for microwave oven for nearly two months. I have had two service companies respond to my home. The first company recommended replacement. AHW never followed up with me. I had to call them to follow up. AHW blamed the service company and said the service company could not continue providing service. Service company said AHW was lying and they submitted all necessary paperwork and AHW was trying to get out of paying for a replacement and send another company for second opinion. AHW did send a second service company, who also recommended replacement. Again I had to follow-up because AHW did not follow-up with me. AHW again blamed it on the service company. I had to follow-up again after not hearing from AHW about next step. AHW offered settlement for replacement that was unsatisfactory and not comparable to match quality and specifications of microwave being replaced which was only 4 years old cost over $900 new. I became upset on the phone after continual poor service and cursed while speaking with the representative out of frustration. The representative hung up on me and my account was placed on suspension. I contacted AHW and they scheduled a call back for settlement offer within 72 hours. I never received the call back within the time frame they provided. I follow-up up again and they had to schedule another call back with a 72 hour time frame. I asked for a supervisor and was told they had to schedule the supervisor to call me with a 72 hour time frame. I agreed to the settlement call back. I was getting the run around from AHW and wanted to cancel my policy. I was told that if I cancelled my policy that my claim which had already been established for nearly two months would not be paid. I told them I decided not to cancel my policy at this time. I filed a complaint with NV Div of Insurance and within 20 minutes, AHW called me and said they would be cancelling my policy since I requested it several times on a recorded line.

  Business response

  11/30/2021

  Dear Mr. **********,

  Our records confirm that upon your request for early cancellation on 11-23-2021, you were advised by an AHW representative that you would no longer receive the funds offered to you towards the replacement of your microwave.  Adherent to section XIII of the Residential Service Agreement, AHW is within its right to recoup any costs incurred throughout the life of the policy.

  XIII.CANCELLATION, early cancellation is subject to a prorated refund which is the calculated balance remaining after all applicable charges and fees have been deducted from your premium including coverage fees to date, up to a 10% cancellation fee, and well as any costs incurred by AHW throughout your coverage term.

  For further clarification, please refer to the Residential Service Agreement:

  https://ahwp.com/sample-contract.php 

  We have since terminated your contract as requested. Additionally, your $30 cancellation fee was waived. We regret your decision to cancel your contract; however, there is currently nothing further AHW can assist with. We wish you the best in the future.

  Warm Regards,

  AHW Team 

  Customer response

  12/01/2021

  I called to inquire about cancellation due to unsatisfactory service. Once I was informed by the representative that I wouldn’t receive reimbursement, I told them I changed my mind and didn’t want to cancel. This is all on recorded lines. A representative then called me back and told me AHW was canceling my policy because I previously mentioned I wanted to cancel. Based on numerous other reviews from other customers, AHW has a history of deceptive business practices.

  Business response

  12/14/2021

  Mr. **********, 

  As you stated in your opening complaint, you called AHW requesting to cancel, and your request was submitted and followed up on.  Your demand for additional funds toward your microwave oven claim could not be met, but the cancellation of your contract was processed accordingly, and as a courtesy the cancellation fee was waived.  AHW made all concerted attempts at providing an offer of assistance while the contract was active, but at this time we are left with no recourse. We do regret your dissatisfaction and rejection of the assistance AHW was attempting to provide, which was determined per the contract terms, however due to your cancellation we are unable to provide additional services on your closed contract.   

  Sincerely, 

  AHW Team

   

• Initial Complaint

  11/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Good evening, My realtor purchased this home warranty for me at my closing Contract ID #********** I was told this was active on the day of closing as part of the real estate transaction. However last night I tried to make a claim for a plumbing leak and was told that it is not active for another month. This waiting period is supposed to be waived when part of a real estate transaction. My realtor has been trying to contact the company for a week and has. It gotten a response.

  Business response

  11/30/2021

  Good Afternoon,

  Our records confirm your realtor spoke to an AHW representative regarding your contract, and we have reviewed her request.

  Please expect a call from an AHW representative in the very near future to discuss the details of your contract.

  Best Regards,

  AHW Team

  Customer response

  12/01/2021

  I accept the business's response to resolve this complaint. 

  They have agreed to upgrade my plan and shorten my waiting period. The upgraded plan shows, but I am waiting for the shortened waiting period to show up on my account.

  
  Regards,
  
  ****** **********

• Initial Complaint

  11/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had an Amazon Home Warranty for the last three years. I was on MONTHLY payments of $50. I NEVER agreed to a yearly contract. I cancelled my policy after multiple claims took MONTHS to resolve and calls/emails I would make to the company would get me no results. One of the claims, they finally asked me to find my own plumber after 5 FAILED assignments to various plumbers/contractors and then they would pay me back (minus their service charge of course). It seemed that each claim was taking more than one contractor assignment to finally get ANY work completed. Plus, asking to speak to a supervisor got me NO call back. So I finally got the call to cancel my policy, which I thought went fairly easy. I have now been charged $330 (they attempted to bill me MULTIPLE times for various amounts in a 24 hour period) for WHAT?? I had no YEARLY contract!! My agreed contract was MONTHLY!!! I am demanding a refund of my $330!!

  Business response

  11/27/2021

  Mr. ********,

  You were charged fees adherent to section XIII. of the residential service agreement.  There are applicable terms and conditions for the contract regardless of term length, that we must adhere to.  Upon early cancellation, AHW is within its right to recoup any actual costs incurred throughout the life of the contract.  Your claim history shows that we had previously approved multiple claims on your contract and had issued you payments for reimbursement in the sum of $339.00 for service costs prior to your cancellation.  You were charged accordingly upon confirming your cancellation request and were not billed the listed applicable cancellation fee out of courtesy for your dissatisfaction with the service.  Should you seek further further clarification, please refer to the contract terms, which can be found in full on our website at any time at: ************************************.  We wish you the best in the future.

  
  Regards, 
  AHW Team
  
  "XIII. CANCELLATION...  if You cancel this contract after the first 30 days of the Contract Term, then You shall be entitled to a pro rata refund of the paid Contract fee for the unexpired term, less a cancellation fee of the lesser of $30 or 10% of the Contract fee (unless otherwise required by state law), and any actual service costs incurred by Us. If a refund calculation results in You owing Us payment for services provided, in states where permitted we may bill You for the greater of the net amount due to Us or the unpaid annual term contract fee."

  Customer response

  11/30/2021

  I am rejecting this response because: So, in your response, I am actually PAYING for what I have a home "warranty" for.  You are getting your money back after paying for fixing claims around my home.  This makes no sense and still does not explain why you tried to charge me MULTIPLE times after I cancelled the service for LEGITIMATE reasons i.e. not being able to find contractors willing to take the jobs in my area and NOT getting ANY supervisor call-back when requested multiple times.  I also question a "large" company who is handwriting (not computer generated) checks to their customers....  This also lets me know why you are NOT rated by the BBB....  I resolve we are at an impasse and I can kiss the $330 goodbye...
  
  Regards,
  
  *** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩