ComplaintsforGrange Enterprise Companies, including Grange and Integrity Insurance

• Initial Complaint

  01/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had Grange insurance for my automobile coverage and my business coverage and i canceled the policies on September 10th of 2021. They still billed my bank account and sent letters saying i owed earned premiums in the amounts of 93.50 for auto and $350.00 for business insurance even though i had all my payments made on time for more than ten years! I can not believe how corrupt this company is. Please help resolve this issue. If they place my old accounts in collections and this keeps me from getting a home loan i will be forced to sue them for damage's and pain and suffering

  

  Business response

  01/12/2022

  From: *******, ******** A. <****************************>
  Date: Wed, Jan 12, 2022 at 8:33 AM
  Subject: BBB of Central Ohio complaint #16435001
  To: disputeresolution@centralohio.bbb.org <disputeresolution@centralohio.bbb.org>
  
  
  Good morning,
  
   
  
  We respectfully request an extension for consumer complaint #16435001 for ****** ******. Our Billing department is currently reviewing Mr. ******’s policies and hopes to have something prepared by early next week if not sooner.
  
   
  
  Sincerely,
  
   
  
   
  
  ******** A. *******, AIS, AINS
  
  Senior Compliance Analyst
  
  P: ***** ******** ext. ****
  
  F: ***** ********
  
   
  
  *******************

  

  Business response

  01/18/2022

  Good morning,

  Please find the attached response to the complaint submitted by Mr. ******. Should you have additional questions, please do not hesitate to contact me.

  Sincerely,

  ******** *******

  Grange Insurance

  ***** ******** ext. ****

  ****************************

• Initial Complaint

  12/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My parked car was hit and damaged by a person who has Grange insurance. I got three estimates from three different body shops. All three were over $5000. Grange will only pay $4000. I also have to rent a car for two weeks because that's how long the repairs will take. Grange isn't paying for this at all. Grange notified me of this on new years eve. They say if I don't respond by 1/4 they will mail me a check. I can't respond because they're closed for the holidays. My car is wrecked. I'm 70 and I'm on social security. I don't know what to do.

  

  Business response

  01/07/2022

  Thank you for allowing Trustgard Insurance Company the opportunity to respond to ***** ******** inquiry. Trustgard Insurance Company provides a Personal Auto policy for ***** *******.

  
  

  We advised Mr. ****** on January 3rd that the amount of his settlement is based on an estimated cost of repair. Once his repair facility has a copy of the estimate provided, they should let us know if any supplemental damages are discovered. We can arrange for a rental while the vehicle is being repaired.

  
  

  Mr. ****** was sent an email explaining how to receive payment through our secure payment vendor. We have been in contact with the repair facility he plans to use and provided a copy of our estimate. The repair facility also explained the supplement process to Mr. ******.

  
  

  Please feel free to call le with any questions at the number listed below.

  
  

  Sincerely,

  
  

  ****** *******

  
  

  ****** *******

  Phone” ###-###-####

  Fax: ###-###-####

  Email: ************

  
  

  CC:  ***** ******** * **** ********* ******

  
  

• Initial Complaint

  11/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I cancelled my auto insurance on October 5th. On November 5th $169 was deducted from my checking account that was not supposed to be deducted causing overdrafts. I contacted my agent, ***** ******* and he assured me it would be reversed. On November 8th, the charges were reversed and immediately charged again. I contacted ***** ******* again and he said he would take care of it. I called Grange Insurance and the lady I talked to told me my bank, ******* ****** ******* ****** *****, would have to give assurance in writing that her funds were safe and she would release my funds. My funds were not supposed to be withdrawn in the first place! It is November 22nd and I still have no funds. ***** ******* has offered no additional support.

  

  Business response

  11/24/2021

   The request to cancel the policy was not received in sufficient time to stop the payment from processing.  A refund of $367.35 is being issued on November 24, 2021 for the cancellation of the policy.

  Customer response

  12/01/2021

  I see that Grange has stated they refunded my money on the 24th. Today is December 1st, 2021.
  No funds have been deposited in my account.
  I have not been refunded any money and it is nearly two months since I cancelled the policy.
  They  stated they did not have time to act on the policy. They had plenty of time to take the money from my account. 
  This is a deceptive statement and I am not happy with their actions. 

  

  Business response

  12/09/2021

   

  Thank you for allowing Grange Insurance Company the opportunity to respond. 

  The cancellation was processed by the agency on behalf of the insured on November 9, 2021 effective October 12, 2021 @ 12:01 am.  The policy is set up on EasyPay EFT with a withdrawal date of the 5^th each month.  At the time that the cancellation was processed the payment request had already been submitted to the bank for processing.  A check for $367.35 was issued and mailed directly to the insured on November 24, 2021 for the cancellation of the policy.

  Customer response

  12/10/2021

  I accept the business's response to resolve this complaint. 
  
  Regards,
  
  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩