ComplaintsforGardner, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/25/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a replacement part from Gardner Inc for my gas power washer in an effort to prepare for a party at my house. Because it did not arrive in time, I purchased a brand new power washer to do the job. When the Gardner replacement part arrived, I did not open the package, and immediately asked for a RMA, and shipped it back in its original packaging, only changing the label-- all well within their 30 day RMA policy. A month later, they sent me a letter saying the part was unacceptable because it was 'mounted'. This is nothing short of a lie, since the box was never opened. I'm also going to report this to American Express, and social media. They owe me $121.89. You cannot trust this organization's business practices.Business response
08/01/2022
This was a mistake on our part in the returns dept. the returns clerk was not aware of the fact when we receive the replacement part from the manufacture there is residual sealing material used by the manufacture for testing purposes. The cust has been credited for the price of the pump less restocking fee on credit memo# ********.Customer response
08/16/2022
They refunded our money.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
11 total complaints in the last 3 years.
7 complaints closed in the last 12 months.