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          Find a Location

          Victoria's Secret has 108 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileVictoria's Secret

            Lingerie
            Multi Location Business

            Contact Information

            3425 Morse Xing

            Columbus, OH 43219-6014

            Get Directions
            Visit Website
            Email this Business
            (800) 411-5116

            Customer Reviews

            1.11/5

            Average of 61 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            358 complaints closed in last 3 years

            161 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Women's lingerie & apparel & beauty products

            Products & Services

            Women's lingerie & apparel & beauty products

            Business Details

            This is a multi-location business.

            Find a Location

            Victoria's Secret has 108 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              3425 Morse Xing, Columbus, OH 43219-6014
              Email this Business
              BBB File Opened:
              8/28/2007
              Years in Business:
              42
              Business Started:
              1/1/1982
              Type of Entity:
              Corporation
              Alternate Business Name
              • Victoria's Secret Direct
              • Victoria's Secret Stores, LLC
              • PINK
              Business Management
              • Ms. Jennifer L. Bond, Customer Care Center Manager
              • Ms. Stacy Maurer, Internet Services and Correspondence Supervisor
              • Ms. Lee Ann Bicknell, Internet Services and Correspondence Supervisor
              • Ms. Katherine Grosser, Internet Services & Correspondence Supervisor
              • Ms. Candy Shearer, Customer Care Manager
              • Ms. Tabatha Vaughan, Complaint Contact
              Contact Information

              Principal

              • Ms. Jennifer L. Bond, Customer Care Center Manager

              Customer Contact

              • Ms. Tabatha Vaughan, Complaint Contact
              Additional Contact Information

              Fax Numbers

              • (614) 577-3087
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              360 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/06/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I ordered products online and they did not fit. The return policy mandates a $15 shipping charge. I looked further into the return policy and could not find any details that would not allow store exchange. I had to drive 45 minutes to a different city and was told that I could not exchange the product. I called the customer service and there was nothing they could do to help either. They were unable to provide any compensation despite me being misinformed and inconvenienced. It cost me more money now since I had to drive a fair distance to the closest store. The website should be more clear about the restrictions of the return/exchange policy and should provide better customer service for inconvenient situations such as this.
              Read More
              Read 359 More Complaints

              Customer Reviews

              61 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kay H

              10/29/2024

              I have asked them 5 times to remove me from the mailing list so that I could stop having half naked women with my name attached sent to my home with my little brothers and father. They never stopped sending them. I am married now and my husband still brings me these mailers from our mailbox. I have asked at least 5 times to not be sent anything else, and every time they say that I am removed from the list, and then I get another catalog. I will never order from VS again. I feel like after all these years of asking for them to stop, this is harassment.

              Victoria's Secret Response

              10/30/2024

              We've reached out to the customer ************************ to understand and resolve. 
              Read 60 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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