Business ProfileforExpert Lock & Key

If we could give zero stars, we would. Called them in February 2024 to come to my work as our back door lock had stopped working. They came promptly in an unmarked vehicle. They spent a little time with it and said the entire lock and handle needed replaced. Requested to be able to use the same key we had, as the entire staff already has it, and they said no problem. Fast forward to install day and the technician seemed to not know what he was doing. Tore into our door, going as far as cutting some of the metal away. After the install, they hand me a new key and inform me we will have to make new keys for everyone. Paid over $850 for them to replace the lock. Fast forward to end July 2024 and the lock just stopped working out of nowhere. We had a six month warranty so I called to have them come take a look. They no-showed. I called multiple times over several days. Always met with a "I will check and call you back soon". Never got any calls back. They blocked both my cell phone number AND my work phone number. I had to call the ***************** to "help" and that still resulted in a no show and no communication. I had to block my phone number to even get someone to answer, then was hung up on after they realized who I was. This place is a joke.