Customer ReviewsforColumbia Gas of Ohio

Perhaps my complaint seems insignificant but be assured it isn't to me. This past Tuesday, March 19, I received via my personal email a "termination notice" from Columbia Gas of Ohio. Apparently, my bill was past due. It made me think I don't remember getting the bill in the mail. I immediately paid the bill in full via credit card through the automated payment. Then today, March 21, I got another email, again threatening termination, with an additional bill (apparently the latest bill, in addition to the one on Tuesday). I called Columbia Gas, and after valuable time away from work spent on the phone, the person with whom I spoke discovered that the reason I had not gotten the bill is that I was on "paperless billing." I assured the spokesperson I neither knew of nor consented to such. Further, I made it clear I resented the "termination threat" with its implied characterization that I was a person who did not pay my bills. I pay my bills in full, and on time - always! Utilities, credit cards, and so forth. So via credit card I paid in full the new bill from Columbia Gas today. Some of us in Ohio pay our bills in full to Columbia Gas, despite being "bullied" by them over their own company's error. I have never failed to pay a bill to this company, or any other for that matter. Columbia Gas of Ohio has much to learn regarding demonstrating appreciation and respect toward its customers.

Thank you for sharing this feedback. We apologize for the inconvenience caused to you. If you would like for us to investigate further, please email customerrelations@nisource.com. We're happy to assist you.

I usually shut my gas off through the summer months since I only use my gas to heat my place. So when I call to pay the installation fee and have it turned back on. I was able to make a payment over the phone but then it would not let me have my service turned on instead I had to call customer service and wait for ever only to be told if have to call back next Monday because customer service was now closed. This is bull I set on hold for ever only to be told at 10 after seven you were closed. Now I have to deal with a cold weekend and you took my money. Something needs to be done here

Thank You for your inquiry. Our records show gas was reconnected November 8, 2023. If you still have concerns, please email us directly at customerrelations@nisource.com. Renee-Columbia Gas of Ohio

We just bought a house, our first bill is $31 and the house is vacant, for the second month our bill is $49 and the house is still vacant. I don’t understand what am I paying for if my usage is 0 for the first month, and for the second month it’s 2ccf. Which should be a $1 charge. I’ve been on the phone for over 45 minutes to talk to someone on a Thursday, I’m guessing everyone is complaining about their bills. I don’t understand why this company is taking advantage of consumers like this. A vacant house bill should be $0. This is definitely theft and no one can do anything in my neighborhood because it’s the only provider of gas in the area. Nevertheless we are willing to pay for it if they give us a good reason for this change in the bill for the same vacant house.

Thank You for your inquiry. If you still have concerns regarding the bill, please email us directly at customerrelations@nisource.com. Renee- Columbia Gas of Ohio

My daughter called in and paid a gas bill in hopes to reactivate her gas on 08/01/23 of the month when she received her disability check. Today I had her call on speaker phone because she told me that she spoke with you again and was told she had to pay $51.00 more dollars in order to reactivate service. So moving forward to today 08/16/23 I had her call so I could pay the remaining balance for her. I am an authorized representative for her as she has epilepsy and a brain tumor. We had the phone on speaker. After we entered her account information the recording then stated she had a credit of $51.00?? I was so confused we requested to speak to a representative to find out why she still had no gas service. For 26 days she has been walking in the heat blocks away with her three children to be able to take a hot bath/shower. After explaining the frustration the man showed zero remorse about the situation.which definitely infuriated me. I feel like there was so.e kind of miscommunication during the time the payment for the gas bill and reconnect request was made. My daughter should have been advised from jump that "she needed to clearly state she wanted her service back on!??" This is mind blowing to me as I run group homes for individuals who have disabilities and wonder how many of them might be going through a similar experience with your company.

Hi ****, I apologize this happened to your daughter. Please reach out to me directly, if there is something additional I can do to help. My email address is ******@nisource.com. Thank You

How is it that I never received not only a monthly statement but not even a disconnection notice either. I noticed that I didn’t get a bill for April 2023. I call and find out I’m being scheduled for shut off today! Wow .. then they want to blame the postal service .. nope u ppl just don’t do ur job. Horrible customer service. I should keep my money and let u shut it off!!!!

Hi LaTracha, we apologize for any inconvenience you have experienced. Our records show the billing statement was previously returned to our office. Please confirm your account information is correct. You may also consider paperless billing. I have included the link. Thank You for your feedback. Renee-Columbia Gas of Ohio https://www.columbiagasohio.com/bills-and-payments/billing-programs/paperless