Business ProfileforAutoZone Central Ohio Locations

I placed an order with autozone online on 04/17/2024. Order #************.I had a coupon code for free next day shipping, yet in order to try and get the brake pads in time I had to pay an extra $4.99 for rush shipping to be delivered on 04/19/2024. On 04/18/2024 I sent an email to support asking to ship my order that its still stuck in processing. On 04/19/2024 I contacted live chat asking where my order is. After 30 minutes he finaly agreed to expedite my order and I didn't believe him and asked to talk to a manager. He refused and asked me when to have a manager contact me. I gave my phone number and told him Monday, 04/22/24. I never received that phone call. I have emailed support one or two more times and called support again today.******* refused to get me a manager, then after being very rude and placing me on hold numerous times for 25 minutes total each time coming back on saying he's getting a manager and putting me on hold, Supervisor *****, finaly gets on the line. Supervisor ***** asks me how he can help and I tell him all this and that I want my money back. He once again asks me how he can help. I tell him I just told him how, I want my money back. He tells me he's going to work on it and places me on hold. He as well comes off hold numerous times saying he's still working on it. So far the supposed manager has been taking over 10 minutes and hasn't processed the return and keeps telling me to wait when I ask why it's taking so long. 20 minutes now on hold with the manager and he wont even respond. 50 minute phone call and I have to hang up because he keeps me on hold and won't issue the refund. I know you can review phone calls, I dare you to listen to it and see how horrible your supposed manager is. I placed the phone call at 6:46pm eastern time on 05/03/2024 using phone number ************ and had to hang up at 7:33pm eastern time, accomplishing nothing once again.