We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Germain Kia of Columbus has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileGermain Kia of Columbus

            New Car Dealers

            Additional business information

            Additional Info:
            Hatfield Kia is owned by Sonic Automotive, Inc. Sonic Automotive owns several automotive dealerships in the Central Ohio area. The BBB maintains separate files on each dealership. These reports are available at www.bbb.org. The corporate office for Sonic Automotive Inc. is located in Charlotte, NC and that BBB maintains a corporate report on the company. http://www.bbb.org/charlotte/business-reviews/auto-dealers-new-and-used-cars/sonic-automotive-inc-corp-headquarters-in-charlotte-nc-105584
            See all additional business information

            Contact Information

            1455 Auto Mall Dr

            Columbus, OH 43228-3658

            Get Directions
            Visit Website
            Email this Business
            (614) 870-9559

            Business hours

            12:00 PM - 5:00 PM
            Business Hours
            8:00 AM - 9:00 PM
            8:00 PM - 9:00 PM
            8:00 PM - 9:00 PM
            8:00 PM - 9:00 PM
            8:00 PM - 8:00 PM
            8:00 PM - 7:00 PM
            12:00 PM - 5:00 PM

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Auto dealer, Automobile Sales, Automobile Service

            Products & Services

            Auto dealer, Automobile Sales, Automobile Service

            Business Details

            Location of This Business
            1455 Auto Mall Dr, Columbus, OH 43228-3658
            Email this Business
            BBB File Opened:
            11/1/1989
            Years in Business:
            35
            Business Started:
            8/11/1989
            Date of New Ownership:
            11/4/2019
            Alternate Business Name
            • JPGK, LLC
            Hours of Operation

            Primary

            M:
            8:00 AM - 9:00 PM
            T:
            8:00 PM - 9:00 PM
            W:
            8:00 PM - 9:00 PM
            Th:
            8:00 PM - 9:00 PM
            F:
            8:00 PM - 8:00 PM
            Sa:
            8:00 PM - 7:00 PM
            Su:
            12:00 PM - 5:00 PM
            Business Management
            • Mr. B. Scott Smith, President
            • Mr. Brian Frye, General Manager
            • Mr. Richard Germain, Manager
            • Mr. Brian Frye, General Manager
            • Mr. Paul Germain, President
            • Mr. John Germain, Vice President
            Contact Information

            Principal

            • Mr. B. Scott Smith, President
            • Mr. Brian Frye, General Manager
            • Mr. Paul Germain, President

            Customer Contact

            • Mr. Richard Germain, Manager
            • Mr. Brian Frye, General Manager
            • Mr. Paul Germain, President
            • Mr. John Germain, Vice President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a Hyundai Sante Fe 2017 sports model on September of 2023. I purchased it with a service warranty. I am a women driver and two days ago I open my bonnet to check my engine oil and my car is drip dry. There is not a single drop of engine oil in my car. I was doing research and read that all Hyundai Sante Fe, Kia, the models from 2010- 2020 are all under recall for oil burning consumption and theft. How did Germain Kia sell me this car I was knowing for a fact that these brands and models are under a huge lawsuit and recall. My car is only 80 000 miles and it’s not even due for a service. I was sold a car that had engine issues and was not told by the dealership. They are not willing to help or resolve the situation at all although I purchased the vehicle with a service warranty. I want them to take the vehicle back
            Read More
            Read 12 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Cindy S

            02/17/2024

            Bought a 2024 Kia Sportage and four days later cluster screen goes out, having trouble with E brake and auto start. We spent $36,000 on this car and are getting treated by service like we are annoying them. We even got in contact with Kia consumer affairs because the dealership had to contact Kia tech line. I am so mad and upset about this, we have heard ridiculous excuses from services before they found out an update didn’t solve the problem. I will never buy a car from this dealership again they treat you like trash and don’t care that you just paid your hard earned money for one of their lemon cars. They don’t care if they make it right or not. I want my money back or a new car replacement that actually works right!!! Ridiculous shouldn’t be driving a rental car after buying a brand new car from this company.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Central Ohio

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.