ComplaintsforMark Wahlberg Chevrolet of Worthington

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car there it would not start. (sept4). They had the car for over two weeks. I picked up the car on (sept23)was told it was done. I took it home but the first time i tried to start it would not start. I replaced battery, i tried jumping car but it would not start. I had car towed to them on 9-24but still dont have car ******* is now 10-1. I have paid them ********, I have spent250 on batt and cables. I am having to walk to work and to store.

  

  Business response

  10/10/2024

  Good afternoon. We have ordered another starter and we are trying to figure out where the problem is that this keeps happening with the starter. We apologize for the inconvenience. 

• Initial Complaint

  09/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  my experience with this dealership has been ABSOLUTELY TERRIBLE! On May 29th of this year i went in to get my first car & give my down payment and even on this day i did NOT leave in my own vehicle. In the first couple months i was in loaner cars more than i was in my own personal car & still had to pay a car note for a car i was not driving. When they sold me my car they had received it in on trade in & DID NOT inspect the car or anything before selling it to me. Since then i have had to take my car back to the dealership SIX TIMES (Tomorrow 9/16/24) will be the SEVENTH)for them to fix things(some of the visits being for the same issue/faulty parts)& ive only had my car for almost 4 months. I was told that i needed to contact the bank that approved me for my loan to cancel my contract on this car & when i did the bank told me that i was given false information and that the dealership was the one that had to cancel it themselves since they already had the money from the bank and my down payment. When i told the dealerships General manager this he told me its not possible but then proceeded to say that hes done it once before. Ive told them many MANY times that i dont feel safe in the vehicle and they do not care! My car has slowed down on its own multiple times on the freeway which made me have to pull over on the side of the road where other drivers around me are going 70mph or faster. Ive also been sexually harassed by a salesperson through text message, which i do have proof of! When i got my first car i NEVER expected that my experience would go this way, i feel like they are taking advantage of me since i go alone and i am a young woman in my early 20s.

  

  Business response

  10/02/2024

  We will be happy to repair anything that was promised to you before you purchased the vehicle or that any warranty purchase d will cover. We have fixed numerous things at no charge to the customer.    

  

  Business response

  10/04/2024

  We are working with the customer directly to come up with a resolution. 

  Customer response

  10/08/2024

  
  Complaint: 22339794
  
  I am rejecting this response because i do not feel like theres been real effort to resolve the situation. I went in about a week ago and spoke to the General Manager & a new sales person, &at first everything was going smoothly. During the whole process i cant lie they were both extremely nice to me but i feel as if their resolution is not fair at all. Since i filed my original complaint & said i was taking my car back for the 7th time, i ended up having to take it back an 8th time& its only been (almost) 5 Months since i even got my car. They said the only way i could trade in this car and get another one is if i had a co-signer, so i had my mom be one& then they said only one bank was willing to give me a loan and approve me for ONE car, only if i put another $1500 down on the car when i already put $1700 down on the piece of trash i have now. I pay my car note (which is 328.23)every month on time, my car insurance (which is 242.24)&& then theres literally been  an issue with my car every 2-3 weeks and then i have to pay a 250 deductible. The week i had my 7th issue i had to make the decision to not pay my insurance for that month because i had to pay my deductible to get my car fixed after i had just  paid my car note. The issues that were fixed at no charge were issues they wouldve noticed if they inspected my car prior to selling it to me/prior to me putting down $1700 which they did not. 
  The other issue in my original complaint was never even addressed& the whole time i was at the dealership i literally caught the sales person staring at me many many times as if he knew about my complaint. I feel like that part of my complaint wasnt taken seriously when its very unprofessional& disturbing. 

   The only real way i feel as this could be  resolved  is for the dealership to either refund me my down payment& refund the bank like the bank said OR pay the $1500 owed to the bank and replace the crappy car that was sold to me. 

  I DO NOT feel safe in the car & i state that almost everytime that i am there. If i could go back to May 25th,2024 I wouldve never gone to this dealership to get my first car. This has literally caused me so much more stress & anxiety, & its been physically & emotionally draining.

  Regards,
  
  ******* ******

  

  Business response

  10/08/2024

  First, I would like to apologize about your experience with our dealership. We feel we have gone above and beyond. We have covered multiple repairs at no cost to you, The vehicle was sold as-is to you which you acknowledged when the paperwork was signed. We did try to help you get into a different vehicle but had no success getting an approval from a bank. We did also address your concern with your discomfort with one of our employees and made sure that employee understood that is not acceptable. At this time, we believe it is best for both us and the customer to part ways since we were not able to help. 

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a Chevrolet Silverado 1500 on 07/13/24 and as yet we have not been able to drive the vehicle off the lot, as after we purchased the vehicle there has been various issues and has been in with the service department ever since. Is it possible to get our deposite back, the lack of comunication has been very poor, and if it wasn't for me calling up i would still not know what the issues are and how long i have to wait for my car to be available

  

  Business response

  08/06/2024

  We have spoken to Mrs. ***** and made arrangements for transportation while the Silverado she purchased is being repaired. 

   

  Customer response

  08/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  Complaint ID: ********
  
  Aug 1, 2024, 11:47 AM (8 days ago)
  
  Good Afternoon ******,
  
   
  
  Regarding Complaint ID: ********, I would like to retract my complaint against Mark Wahlberg Chevrolet of Worthington , they have since been in contact with me and have confirmed that I will have my vehicle by 08/09/24
  
   
  
  Please email me to confirm this is now closed
  
   
  
  Many Thanks
  
   
  
  Regards
  
  ******* *****
  
  *** ******** **
  
  ********* *** *****
  
   
  
  
  Regards,
  
  ******* *****

  Customer response

  11/04/2024

  Date of Transaction - 07/13/24 Money Paid - $36000 (finance) The business commited to provide us with a fully functioning vehicle The Vehicle once bought was not received for two months as there was an issue, after receiving the vehicle the check light came on after 5 weeks, it has been to another dealer as Mark ********************** said they didn't have the staff or parts to fix the vehicle and it could be with them for months. The new dealer has advised us of several issues that should have been resolved before it was even up for sale The vehicle was not fit for sale and should not of been on the lot until it was fully functional. With us having bought the vehicle four months ago we have only had it to drive for 4 weeks. I contacted the BBB previously to complaint and once **** Whalbergh Chevrolet recieved the complaint they contacted me and promised me they would sort it and i would have it within in another week and asked me to retract my complaint which i did, another four weeks went passed before it got it and now i am back to square one with not having the vehicle i am paying for.

  

  Business response

  11/04/2024

  *** and **************** has been repaired and returned to them.  They are enjoying their vehicle.

  Customer response

  11/04/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22071778
  
  I am rejecting this response because: we had the vehicle for 4 weeks before we took it back because the check light came on, they cleared said it was OK to drive, a week later it came on again, we took it back to the service department and they said they couldn't help as don't have the staff or a courtesy vehicle for us to use. We have now been without a vehicle for two weeks as it has been at another chevrolet dealer who has found multiple issues. 

  We are far from being happy and would like them to take back the vehicle and refund our down payment and pay off our finance.

  The whole situation has been extremely stressful and costly to us, as said before the vehicle should never of been of the forecourt for sale until it was fully inspected. This dealership is very unprofessional. 

  No one should spend that amount of money on a vehicle to not be able to drive and be confident that it will not break down.

  
  Regards,
  
  ******* *****

  Customer response

  11/12/2024

  Attached is the Vehicle Ourchase agreement that you requested.

  I have also attached the report from the garage that we had to take the truck to to get fixed, it shows all that was wrong with it 

  

  Business response

  11/14/2024

  Thank you for that information. I was advised the customer is back in their own vehicle. 

• Initial Complaint

  02/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a car from Wahlberg's used car lot on 161 back in February 2023. The SUV is a Nissan Pathfinder 2017. The car ran good for the 1st week, then noises started, the muffler fell off and the front end must have had issues as it became detached. I have called and called and drove it to the dealership multiple times to look at it. Each time I was blown off and told they couldn’t find anything wrong. This is over a 6-month span. The car has continually gotten worse. I have taken it to a new mechanic and all 3 timing chains need replaced. My repair bill is over $7,000.00. I have only put 11K miles on this vehicle. This should not have been an issue. Wahlberg's should have repaired it when I brought it in. They have poor customer service and an even worse service team. Now I have a car with a loan for 5 more years and it’s not going to make it. Wahlberg's will not take responsibility for selling me a busted car. I am asking for the over 7K dollar repair bill be compensated. If they would have fixed this upon selling the car, this would not have been an issue today. I have 2 kids in an unsafe car, they sold me an elite deal package that when I brought it in to have the tire repaired, they refused. I also want the $1,500.00 package removed and refunded to me. All I asked for was a good running car and I received a disaster. I am frustrated that Wahlberg's refuses to take care of this matter responsibly. I spoke to Wahlburg's again today, the manager was not in so he had to leave a message. The lies and refusal to take responsibility is egregious.

  

  Business response

  02/23/2024

  The service Director has spoke to the customer and his concern with the muffler was fixed in March of 2023.  The customer did not know that the service contract he purchased from us was still active, he thanked us for the information and will have it repaired at the service shop where the vehicle is located now. 

  Thank you for the opportunity to address the customersconcerns,

  Management

  Customer response

  02/23/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: it’s not the muffler, it’s the timing chain. I called the warranty co and they had no idea what was talking about. Wahlburgs needs to reimburse the mechanic. I’ve already paid over 7k to fix it. It is still not done yet. The call was not a resolution but another blow off. 

  
  Regards,
  
  ***** *****

  

  Business response

  03/25/2024

  Not sure what documents  you are looking for but anything that we put in writing that we agredd to fix at the time of purchase we will honor 

• Initial Complaint

  12/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  8/30 I go to Mark Wahlberg to get cancellations done to my contract. The finance manager that I filled the cancellation sheet with said he couldn't give me a copy, but it would take 6-8 weeks for the bank to receive. I talk to the general manager 3-4 weeks later and he said he would look into my case. He claimed that he was getting me a reference number. I call the general manager weeks later because he never called back with a reference number, I had to leave a voicemail, which he hadn't returned. I called the bank to see if there's been in changes, they confirm no cancellations have been made. I go to Mark Wahlberg 11/30, the finance manager then tells me we have to do the paperwork over and couldn't explain where the original paperwork went. The finance manager ****** ***** threw my paperwork away and I would have never known he didn't submit the paperwork until I reached out. I reached out to the general manager for assistance, but he failed because HE NEVER DID HIS JOB WITH VERIFYING THAT THE CANCELLATION SHEET WAS SUBMITTED. When I redid the cancellation sheet 11/30, the finance manager tried to forage the initial date of 8/30, which is invalid because he should have put the current calendar date of 11/30. I asked him to put the correct date because I wanted Feldman automotive to see how the date was forged. I WOULDV'E NEVER KNOWN THAT THEY (Mark Wahlberg) WERE committing fraudulent activity from an employee using the COMPANIES (Mark Wahlberg) database unless I verified. What does Mark Wahlberg have in place to protect their company and customers from fraudulent and deceitful business practices? Please do not do business with this company. There are over 20 dealerships in Columbus where you will get SIMILAR product and BETTER CUSTOMER SERVICE with employees that have integrity. The store leaders don't care about the customers until their store is SHUT DOWN due to many reasons including low sales because of the unlawful practices they are comfortable doing.

  

  Business response

  12/16/2023

   We will call the contract company Asap if this still has not been completed. We apologize for the delay and will handle.

  Customer response

  12/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  It took 3 months to get an issue resolved. It took me making a visit to the location and a complaint with BBB to get a resolution. 
  I accept the business's careless response to resolve this complaint.
  Regards,
  
  ****** *****

• Initial Complaint

  09/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2018 Cruze on September 21, 2023, I saved to money required for a "cash" purchase I had CMEFCU issue a certified check for 16,908.75 as such I didn't need to require any financing. Today the 28th September, 2023 I was contacted by ***** from Mark Wahlburg Chevrolet, he stated I needed to provide proof insurance by state law. I contacted my insurance agent he stated that proof insurance is required for financing (lien holder) or lease holder as they own the car, but because I paid cash, the car was mine and I didn't need to provide proof. I contacted CMEFCU who issued the check and I had used for financing before, their titling department is unaware of any state law that requires proof of insurance for cash sales, as no third party holds the title or lien.

  

  Business response

  09/29/2023

  Mr. ******** was contacted by ****** to acquire his proof of insurance in order to finalize our deal.    This is a company policy to make sure the vehicle, which was purchased from our dealership has proper Insurance coverage, whether financed or paying cash.  We contacted **** and he provided the proper insurance information, so I am not sure why he opened a BBB Complaint.  His title will be processed and sent to his residence with-in 30 days.

  Thanks,

  ***** *******

  General Manager

   

  Customer response

  09/29/2023

  As listed in the below response "This is company policy" when I was contacted by ****** he stated "this is state law" the response is in conflict. which is it? Company policy because the dealership didn't hold the title as it was floor plan financed, or state law?
  

  Mr. ******** was contacted by ****** to acquire his proof of insurance in order to finalize our deal.    This is a company policy to make sure the vehicle, which was purchased from our dealership has proper Insurance coverage, whether financed or paying cash.  We contacted **** and he provided the proper insurance information, so I am not sure why he opened a BBB Complaint.  His title will be processed and sent to his residence with-in 30 days.
  Thanks,
  ***** *******
  General Manager

  

  Business response

  10/02/2023

  The title is done so im not sure what the consumer is looking for at this point.

• Initial Complaint

  04/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  3-27- too in for repair to the ******* ** Body Shop.. Was est. to be a week & a half. A dent in the door. They had ordered a part. The part had not come in yet the first week, but Each week they called & extended the time by another week. Then they didn't answer the phone. Like they had my phone# blocked. I called the other location on the West side & they didn't help me either. I told them I was going to call the TV station & they told me to go ahead. My insurance had gotten me a rental car to use. It was only for 30 days. Now 4-21 & they still have my car. I still can't get them to answer their phones. Neither can Enterprise car rental who rented my car.

  

  Business response

  05/01/2023

  Hello, 

  Thak you for reaching out and allowing the dealership to help with this concern. Our service Manager has been in contact with this customer and confirmedeverything has been resolved. 

  Customer response

  05/09/2023

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  
  

  ***** ********

  ****, ******** 19965535

  Mark Wahlberg Chevrolet of Worthington

  May 9, 2023 1:38 PM

  
  

• Initial Complaint

  02/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I contacted this dealership about a truck that was advertised for sale. When contacted back, I was told that the vehicle was available and had just arrived. I told the salesperson that I was willing to put a deposit down on the advertised sticker price and was then told that the advertised price was not the actual price... the dealership was adding a price adjustment of $5000 to the advertised sticker price due to there not being many of these vehicles available and in high demand. I told them that this was "bait and switch" and that the advertised price should be honored but was told that's just the way it is.

  

  Business response

  02/28/2023

  I apologize we sell all of our 2500 HD models for that price until the supply is back to normal 

  Customer response

  03/01/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 19509303
  
  I am rejecting this response because: This company is still practicing a "bait and switch" tactic.  If they want to sell their vehicles with a "price adjustment" added to the sticker price then they should state this on their website.  They lure you in with a low price and then once you're at a point to start the purchase finalization, they tell you, "Oh, by the way, we're adding $5000 on top of the sticker price just because we want to.  An honest dealership would tell you up front and not try to spring a surprise charge on you after you've started dealing on a vehicle.  It's sneaky and plain unfair to the consumer.
  
  Regards,
  
  **** ****

• Initial Complaint

  02/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made a purchase with the dealership on 1/28/2023 of 2022 Chevrolet Silverado 1500. Almost immediately, the service transmission message activated. I have pictures and video. The vehicle was taken into service on 2/10/2023 due to not being available to submit it to the dealership sooner. Since the initial service transmission warning, I also received two additional warnings- Service Driver Assist and Front Camera Blocked Clean Windshield. Since then, I received a call from the service department that they've driven the truck 32 miles and confirmed that the problem no longer exists. The vehicle was picked up after being allegedly serviced on 2/18/2023. As soon as I drive away from the dealership the same service transmission message occurs- this is under TWO MILES east of the lot. I immediately drive the vehicle back to return it to service. I am awaiting a resolve. I've called and spoken to ***** who says that he will contact the service manager, *****, on Monday, 2/20/2023 regarding the issue. My initial work order number is *******; Service Advisor -****** ***** (12080).

  

  Business response

  02/21/2023

  I spoke with Mr. ***** this past Saturday about all their concerns and seemed to come to a understanding of everything.  Unfortunately a service transmission light came on , and we placed them back in a courtesy vehicle while we check the vehicle out for the concern.  Everything would be covered under the manufacturer's warranty, and they have transportation while this is being completed.

• Initial Complaint

  10/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My transmission has been broken since day one. I have brought the car back there numerous times. I was told by ***** that I would get a loaner car. After them having it for 10 days they didn't do a thing with it. I was told by the mechanic to Record my car messing up. To whip my phone out when the transmission starts to act up and record. As if thats safe. But better believe I do have that recorded. I have it recorded so much my car goes up the street it bucks in third gear. My car goes down a hill it bucks. I call Mark Wahlberg Chevrolet and tell them about these problems. I had a diagnostic test ran it says engine problems. It says transmission problems. I was told to just keep driving it. I bought a power train warranty. FYI I was told this was given to me until I went in there and found out I actually paid for it. So your sales manager named ***** lied and robbed me on that. This wouldn't be a problem if they would take the car in and fix it instead of telling me to drive it until it completely breaks. I do not have the money to buy a rental car for God knows how long. I just keep getting lied to by each person that I talk to. It is disgusting it is rude. I spoke to somebody named Sean on the phone he was extremely rude. If I have to contact my lawyer because better believe this is a lemon you sold me a lemon vehicle. And want to do nothing about it. I need to speak to somebody that can help this situation. Somebody that can actually do their job. Because clearly nobody at Mark Wahlberg in Worthington is doing their job. They sit around and do absolutely nothing. I was told I need to pay $160 for them to run a diagnostic test. My OnStar already told me what was wrong. And they're trying to get additional money out of me with my cars already broke down and then tell me to go get a rental. This is nothing but a scam. I will make sure to let everybody know that I come in contact with to never get a car from there. Absolutely horrible and disgusting.

  

  Business response

  11/08/2022

  Thank you for raising your concern, the dealership has aided in replacing the transmission and the customer is now satisfied. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩