ComplaintsforTwins Buick GMC

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car into twin Buick on October 9th for a windshield wiper recall and headlight I picked up my vehicle a day later. My engine light came on. I called twins Buick about my engine light being on. Stacy says that we didn't have to go up under your hood to fix your windshield wiper ball joint which was a lie October 17th. I took my car back. That's when they scheduled me another appointment to bring it back. Now they're telling me that I need to pay $2,100 for air injection control valve. I did not get that fixed so I was charged $159 for a diagnostic in my car still isn't fixed. I've had this SUV for 4 years. I bought it from twins. Buick 4 years ago. Wonderful vehicle. Haven't had any problems with it other than the windshield wiper and the headlight recall. Now my truck is horrible. It's idling really fast. The engine light is on and they're telling me I need to pay $2,100 to have it fixed. Wonderful vehicle. Haven't had any problems with it now. It is a monster vehicle and no one seems to be able to help me with that issue or even saying that something happened while I was being fixed there. So I pick my vehicle up. My vehicle was parked four rows in the back of the building versus it being in the driveway for me to pick it up like any other time. No one will talk to me now about it. The service managers are the general managers will not call me back

  Business response

  10/31/2022

  I spoke with Mrs. ********** On a couple of occasions the last time I offered her goodwill thru GM. I ran her vehicle thru the GM Policy Tool. GM offered some assistance and her cost was going to be just over $1800. We added $500.00 override thru GM to make her cost around $1300.00. I am not sure why she is stating no one will return her calls.

  We did perform a recall repair on her vehicle which is unrelated to her failure. The Air induction system is full of carbon buildup and has  restricted flow causing the light to come on.  This is something that has happened over time not a part that could have been broken on a service visit. The light was going to come on regardless it was just the timing issue after the service. She may want to get a second opinion if she still feels the recall effected the problem she is having now.

  thanks,

  **** ****

  Service Manager

   

• Initial Complaint

  09/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I dropped my SUV off on 9/6@8:30am, to have estimates done on my rearview camera and to have a tail light replaced.When I returned on 9/7@5:30pm, I notice there was damage to my rear bumper that was not there when I dropped it off. I told service clerk and the service manager of the issue before I left there shop, the manager said he would have to review the shop’s video to see how my SUV looked when I brought it in. Almost, a week later he calls me and leaves a message that I did not have any damage on the SUV when I brought it in. He said what they could do was do a touch job on it but basically not fix the bumper. I was not satisfied with his response so I tried to reach out to the GM and left several messages for him, and no return call. My SUV was parked on there lot overnight in there fenced in lot and if someone hit it was in there possession for service and their responsibility to take care of it. However, the manager stated that there parking lot is just like any other parking lot if your car would happen to get hit, then you are basically responsible for the damages. I dropped it off at a business to be service not at any park lot, they also have cameras outside so they should know exactly what happen to my SUV. This is unnecessary expense that should not have happen if they were taking care of my SUV. I’m unhappy with the entire dealership because everyone likes to pass the buck from the GM, Assistant GM, Service Manager, and the service clerk. Please look into the matter I wish to be compensated for the repairs ($900) or they fix the repairs whichever happens first. Thank you.

  Business response

  10/31/2022

  I am reaching out to Mrs. ****** today to take care of her repairs.

  **** ****

  Service ManagerTell us why here...

• Initial Complaint

  08/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In July of 2022, I’d purchased a 2018 Subaru WRX for $27,000 from Twins Buick. When inspecting the vehicle, it was requested i see the inspection papers to ensure the vehicle was sound and legal. I was reassured all vehicles go through a 100+ point inspection for emissions and functionality. 3 weeks after purchase, i was able to purchase a post-purchase inspection from a local Subaru-Specific shop. It was found that the vehicle has a number of mechanical and emissions based failures resulting in upwards of $5000 to make the vehicle both safe & legal. When I both showed up to the dealership on 10Aug and called 11Aug, i was told there’s nothing to be done to remedy the situation. I’m now left with a vehicle that poses health and safety risks from a dealership that failed to provide the minimum standard in care for clients & customers. Had repairs been minimal or trivial (replacing valve stems or a vacuum hose), this wouldn’t be problematic. Alas, the purchase price is much too high for what still needs done.

  Business response

  08/16/2022

  On July 6th 2022 Mr ******* did purchase a 2018 Subaru WRX.  The vehicle was known to have performance parts as well as modifications and was sold that way "As-Is" which was acknowledged by the customer when he signed the "As-Is" form.

  Thank You

  ****

  Customer response

  08/16/2022

  Good morning,
  In response to my initial grievance, the vehicle purchased was said to pass emissions standards and be in optimal operating conditions. I was unable to perform a proper inspection on the vehicle as the business, Twins Buick, stated the vehicle had already undergone a thorough inspection. 
  Ohio law requires vehicles 4 through 25 years old from seven counties to pass an emission test every two years.
  This vehicle does not meet the required criteria and must be brought to standard before sale. The as-is warranty, however, was created by a business owned by Twins and not a reputable outside source. Having stated these things, I am asking the dealer to perform the necessary repairs to the vehicle, replace for like kind and operational quality, or allow the refund of this vehicle.
  Thank you for your time, attention, and consideration.
  ****** K *******614-400-1240

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dropped off truck -under warranty 2021 GMC Sierra- two weeks ago for alleged under warranty repairs. No one has called or returned my numerous calls. Voice messages left multiple times. Every time I call the dealer it goes to a recording. I have no update on what is wrong with the vehicle and if they can repair it.

  Business response

  08/18/2022

  We have completed the repair to the vehicle under warranty and returned it to the customer.

• Initial Complaint

  08/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Purchased a Nissan Pathfinder On May the 3rd of 2022. I noticed I can hear a wyming noise and I had also complained about about the key Fob not working. I was told to call back on Monday about about the key fob the humming noise was never checked outI put money down on the vehicle and I purchased an extended warranty. It took them almost a week and a 1/2 to get back to me about the key fob but I have sent the car to have a diagnostic because I was concerned about the humming noise I got the diagnostic on May the 16th of 2022 Me Too! They stop the diagnostic because especially needed to further inspect they're inspected vehicle they found a code in the vehicle. There was an area code P17F0 how-do-you-do with the transmission but the transmissionI scheduled another diagnostic on May may the 22nd of 2022 I was told at that time that I needed a transfer transfer case and also the same code came up for the transmission for the transmission the P17F0 the CVT shutter Tim was checked and needed to be replaced. I was told my 4 wheel drive did not work I went and called the dealership to let them know what needed to be done at that time they told me they would only replace The transfer case. The dealership had my car for about 9 weeks I got my car back. Had it Only for one Wait I can hear a noise it's under the car I would not drive it because it was not safe to drive I had a toad into the dealership I had only had it for 7 days. I left the dealership no I was dissatisfied with the service I've had They are refusing to sell me a different vehicle one that would be dependable that's that's what I asked for and also I have been without my car so I'm unable to get back-and-forth to where I have to go like work And etc. The same thing they said they repaired broke again again and I am still waiting on my vehicle to be repaired correctly but someone who actually knows what they're doing in the meantime time I am without anything to drive.

  Business response

  08/23/2022

  We did install a new transfer case on Ms. ***** Pathfinder after an approval from the service contract administrator.  The transfer case that was installed went bad and we were told to take to a local Nissan dealer for them to inspect it prior to us replacing it again.  We are currently waiting for the administrator to inspect and approve the new transfer case and the installation.  We have been told by Nissan that they will hopefully get to it by the end of this week.  Our service Dept will contact Ms. **** as soon as we know more.

   

  Thank You

  Customer response

  08/28/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17688870
  
  I am rejecting this response because:  I have still not received my vehicle it has now been more than enough time to fix my vehicle. The same thing I was told in this response was the same thing I was told weeks ago. Nothing has changed.
  
  Regards, 
  
  ******** ****

  Business response

  11/08/2022

  Business stated they have been in contact with the consumer and consumer said this was resolved.  

• Initial Complaint

  07/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I trade in my truck on 5/24/2022 and I got a 2011 Buick regal they took the tag off my truck and put it on this car and told me in 45 days I will get a paper to go switch the tags over here it is 7/13/2022 and they still have me riding with the tags from my truck on this car I have been calling all the keep saying is sorry I am Afraid that I’m going to get pulled over and I don’t know what to do my truck that I took tags went to it they should gave me tax to go to this car

  Business response

  07/15/2022

  We are having an issue getting the title for her trade.  She had told us she had a free and clear title on her trade and the BMV disagrees as there is still a lean on said title.  She will need to contact the lean holder and either provide us with a title or a lean release letter.  

  Thanks 

  ****

  Business response

  07/19/2022

  Per **** at business, he is waiting on a response in finding out if the title truly has a lean, which is what he was told.  

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My complaint begins with Twins GMC Buick in Columbus, OH. I have always had all of my service completed at this establishment. In the fall of 2021, my vehicle was taken in with a reported leak. They stated no leak was found even though, there was visible liquid dripping from under the vehicle. On March 14, 2022: vehicle was taken in for a routine oil change. Service stated it also needed additional routine maintenance at mileage marker. Services completed. Mileage: 76,339 Total cost: $1,124.48 On April 6, 2022: vehicle taken back to service shop due to confirmed check engine light. Service stated a leak was now found. Purge valve replaced and code cleared. Mileage: 78,220 Total cost: $327.70 On May 4, 2022: vehicle taken back to service shop. Check engine light is still remaining on. Service stated sensor and hose need replaced now. Mileage: 78,809 Total cost: $606.84 On May 6, 2022: vehicle taken back to service shop due to confirmed check engine light again. Service stated a new leak. Power steering and engine harness wiring needs replacing. Mileage: 78,943 Total cost: $743.79 On June 21, 2022: vehicle taken back to service shop. Hood open, turn signal goes out and A/C shuts off. In addition alarm system shuts down. Service stated BCM replaced and Cam solenoids and seals. Mileage: 79,715 Total Cost: $1199.97 June 22, 2022: vehicle returned at 3pm. 8pm- issues still remain with the vehicle. Hood open alert is still on. Turn signal goes out, and A/C shuts off. Vehicle is not dependable as-is due to condition it was left in after being returned from dealership service after stating it was repaired and charging for full service. The vehicle has no turn signal and no power at any given moment and is unsafe to drive even though, it has been to the same shop multiple times within 90 days for multiple service repairs. The vehicle has never had mechanical issues or service issues until the last 90 days

  Business response

  06/30/2022

  Vehicle returned to us on 06/27/2022 and a wiring repair was made.  The vehicle was returned to the customer and we followed up on the next day and at this time everything is ok with the vehicle.

  **** ****

  Service Director

  Twins Buick GMCTell us why here...

  Customer response

  07/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ******** ******

• Initial Complaint

  06/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On May, 27, 2022, I was informed by the sells agent (******) of Twins Buick GMC, 960 Morse Rd, Columbus, Oh, 43229, to come into the dealership the following day to commence my Consumer Credit Transaction for the extension of credit upon a 2016 AUDI Q3 2.OT PREMIUM PLUS QUATTRO. ****** informed me later the night of May 27, that my application had been approved for no money down and no proof of income. On May 28, 2022, I went into the Twins Buick GMC location and signed for the Consumer Credit Transaction to be commenced. After completing the contract I was informed that the mechanic was not working that day, but that the vehicle was working fine and to take it, but bring it back in next week when the mechanic is back. On May, 29, 2022, I experienced car troubles with the Audi, where the vehicle completely shut off after driving and reaching stop lights/signs. I immediately informed ****** of the issues and he assured me that this could be fixed and should not have happened, as the vehicle was given with Full Faith and Credit with intents under the jurisdiction of the Truth In Lending Act. I also signed the Retail Installment Contract and Security Agreement with GAP insurance provided and a Dealership Warranty describing different coverages and protection. On Wednesday, June, 1, 2022, I was informed that the mechanic was back at the location and would be able to fix the vehicle. On Friday, June, 3, 2022 the mechanic left me a voicemail that the vehicle would be fixed, but shortly after I was informed again that the vehicle could no longer be fixed. I then immediately informed the Dealers agent, ******, of the information I received in regards to the incapability of the vehicle being fixed. He responded by stating that the vehicle’s issues could be fixed if I wanted or I could start looking for a new vehicle there to remedy the issue. I was later informed by the Dealers Agent, ****** that he could no longer assist me and later the company would no longer help

  Business response

  08/02/2022

  Per the business, this contract that was submitted was cancelled and the car was taken back.  The loan was also cancelled.  Not sure what the issue is and we cannot refer to anything in this complaint.  This consumer is part of a group of people that goes to car dealerships and is attempting to find issues with car dealership contracts.  They attempt to not sign their real name on the contract when they are purchasing cars.  The group was recently escorted from the dealership.  When you agree to purchase a car and you sign paperwork needing the dealership to help you obtain credit, you are allowing us to send the request to as many banks as we need to to get approved.  This is not new and is the same process that everyone goes through.  You signed paperwork to allow us to do this and it does not adversely affect your credit.  We consider this issue closed.

  Customer response

  08/02/2022

  The audacity! Gladly will take further matters for the defamation of character described in the response on behalf of TWINS BUICK GMC. You have no evidence, nor reasoning to claim I am “apart of a group” conducting this way. As a Tribal member that you are aware of, I take offense to your claim. You have rescinded the contract originally obtained for the car before making the contract with me. I am not sure how you can cancel a contract after one was made. In text correspondence with my dealer I requested to have my credit pulled from one company. He responded that this would be done for me and the rest of the tribal members. The signature you’re referring to is 15 USC 1679a(2) UCC1-308 and per federal law I am legally in my realm of adopting a signature and signing as I please. I am the creditor and not the debtor. I gave my information and signed a promise to pay and the performance was not performed on the business’s behalf. Your vehicles are lemons and you declared them not able to be fixed as they sit on your lot to be sold. I was offered to look at another vehicle which was deemed needing to be fixed. You all were upholding law by allowing me to find another vehicle then decided to not further conduct business with me. According to Federal Lemon Law you are in violation. Federal laws are able to be researched and to violate them still, is 15 USC 1611 willfully and knowingly violating. This business and particularly you have been disrespectful to indigenous tribal members and the peoples of America. There are other complaints listed against this company for vehicles not properly working. Per the contract you can clearly see the vehicle was given in good faith and acknowledged the check engine light as something unsure but the vehicle was said to be in good condition. 

• Initial Complaint

  06/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On or about March 2022, I test drove a 2014 Mercedes Benz GL 550, After the road test, the salesperson Jennifer Y that the vehicle had an issue. I told her that the vehicle is having a long crank to start, and the suspension is bad as the car is dancing/bouncing all over the road when you hit a slight bump. I used to drive an ML 550 and this one handle differently. She told me that they just took the car on a trade from their owner's family friend. she told me that she will have the service department look into it and call me when it is taking care of. I waited for days, she did not call me, then went back to talk to her with my wife. When I saw her, she told me that the service department was working on it, that they were waiting on some parts. She told me ahead and pay for the vehicle and soon as the vehicle was fixed, she will call me to pick up my vehicle which I did and drove home my trade in car. A week went by, she had not call me then I called her she gave date to come and get my car. I picked it up and drove it for a day, and the vehicle was still doing the same thing. I called her back to complain but she stopped answering her calls and started communicating to me via text, then I asked to speak to her supervisor, I was transferred to speak with Judd P who with several attempts to speak with finally returned my call. Judd P was unable to resolve my problem instead he stopped picking my calls and each time i call it transferred to his voice mail. Then I asked to speak to customer service but the person the phone took my call and stated that she will look into it ad call me back. When she called me back, she told me that their was nothing she can do for me that i should have but an warranty. But I told her the issue was what i discovered during a test drive, but she would help. The I asked her to give me a number for cooperate office to file complain, she told its family owned, buck stops with her.

  Business response

  07/06/2022

  Per conversation with business, the consumer was sold the vehicle "AS IS" and will furnish the paperwork to prove this.  As well, the "WE OWE" on the contract has been fulfilled.  Paperwork to follow.

  Customer response

  07/06/2022

  I am rejecting this response because: Twins Buick did not address the issue i pointed out during my test drive. Which was the suspension in the vehicle was bad and the vehicle was having a long crank and I did not receive a spare key for my vehicle. the issue i pointed out was not addressed.
  

• Initial Complaint

  05/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 28, 2022 I took my vehicle to Twins Buick to have it serviced. My vehicle, 2017 Acadia Limited, was stalling like the spark plugs had gone bad. The service tech called me and inform me that yes the spark plugs needed to be changed along with oil change, tire rotation, and changing ail and fuel filter. I paid somewhere around $748. The next day when I went to drive the vehicle, the stalling/hesitation was still there. I have tried and called the telephone number listed on their website TWICE, left a message both time and no one has returned my call. I then call the service tech that took me in and he hasn't returned my call. This is poor and unacceptable customer service especially after you took my money and my vehicle is still not driving correctly. My next step is to contact the owner to alert them on this poor service.

  Business response

  05/26/2022

  I contacted the customer and he is coming in on 05/27/2022 for an inspection.

   

  **** ****

  Service Manager

  Twins Buick GMCTell us why here...

  Customer response

  05/31/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17252124
  
  I am rejecting this response because: I took my vehicle in but nothing was done.  I am scheduled to drop my vehicle off on Wednesday, June 1, 2022 to see what they can find.  Once I hear back from them regarding my concerns, then and only then will I accept their response. 
  
  Regards,
  
  ****** ******

  Business response

  07/08/2022

  Reached out to the customer to address his concerns. *** ****** informed me he has had the vehicle inspected and repaired at another facility. We failed to reach him on 06/06/2022 to schedule test drive.

  He informed me the needed repair was a torque converter replacement for the transmission.

  **** ****

  Tell us why here...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩