Business ProfileforOrthopedic One

********************** is so awesome. As for his actual scheduling/financial staff ( ******) absolutely the most malicious person I've encountered in a while. ****** called to let me know that " I could not have my extremely important upcoming surgery next week unless I paid the doctor's out of pocket fee in full first ($1,416) or she will have to cancel my surgery per ************************** request, ******************* I asked ****** if there was any other option, I explained to her that I did not have that but I really need the surgery. ****** said that my only other option is to pay at least half ($708). After a few calls of trying to understand the situation, because I was previously told that my procedure was fully covered by my insurance. ****** called again stating that after she spoke with the surgery center, "I had to make a decision right now or cancel the surgery". I immediately broke down into tears (uncontrollably sobbing) and told ****** that all I have is my car payment, utility bill, and grocery money for the month and she states "so will you be paying $1,416 or $708? With credit card or debit?" I then told her that I will have to pay with 3 separate cards to pay the minimum $708. ****** again " you don't have any other option". 20 minutes after I paid the $708 I learned that it is already in the doctor's ****** system that my deductible will be met and I don't to pay any out of pocket expenses (I never had to pay the $1,416 or $708) the insurance company said that I never should have paid and not being able to pay the money that ****** said I had to pay would not have stopped me from getting the surgery. I was also told that I will have to wait until after my surgery next week to get a refund from ************************** ******. $708 may not be a lot of money for most people but for some people, it's survival. ******'s calculating prejudice now puts me behind on my car payment, a utility bill and I will have to figure out how to eat for the next 3 /4 weeks.