Business ProfileforABC Podiatry

On 9/15/2023 I was fitted for orthotics for both feet at ABC Podiatry **** ** ***** ** **** *** ********* **** *****. The price quoted was $500. I was told that 1/2 of the payment would be required that day, which I paid, and the other half would be due when the orthotics came in. I was also told that my insurance would be billed and if the orthotics were covered, I would be reimbursed.

I returned to the office to pick up the orthotics on 10/24/2023 and made the second payment of $250. My insurance was billed $600 and the claim was processed on 11/1/2023. My insurance did cover the orthotics and paid $437.34. I received a statement from ABC Podiatry dated 12/04/2023.

I was being billed for the difference of $162.66 plus a co-pay balance of $15.00 for a total of $177.66. I contacted the office and explained that I had paid $500 upfront and was expecting a reimbursement. I was told to email copies of my transaction receipts which I did on 12/19/2023.

After not hearing from them, I made phone calls on 2/19/2024, 2/29/2024, 3/6/2024 and 3/11/2024.

I have not received a return call or correspondence of any type.

I am expecting from them a refund of $322.34 which is the difference between the $500 I paid and the amount not covered by insurance, $177.66. My patient account number is *****.