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Complaint Details
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Initial Complaint
01/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I lived at the LC New Albany for a little over a year and a half. My experience with moving out has been frustrating. The passive-aggressive attitude I received from the upper management felt belittling, especially when trying to reason with how egregious the charges were ($950 in damages). I have two dogs. I payed a $200 deposit, $250 "pet set up fee", AND $35/pet per month. I acknowledged there were damages. There were two small rips in the vinyl, across the entire house, and there were two small rips in the living room carpet. There were sections of the cheap, plastic blinds that had fallen off, as well. All of which I understand being charged for, as I see that is completely reasonable to fix. The LC New Albany decided to take advantage of the situation instead. I received an email 10 days after leaving with a list of pictures. It showed the carpet being ripped off through the entire house with stains underneath and the small rips in the vinyl. They said that because there was so much stains throughout the house that the entire carpet needed to be replaced (although it had been fully replaced a year prior). They claimed because we had pets, all the stains were related to pet urine and that there was a strong odor (there wasn't any). Dumbfounded, I called the front office and asked to speak with the property manager. She said that the reason why it was fully replaced, and not professionally cleaned, is because they didn't want to run the risk of potentially having an odor for the next tenant. I argued that if no odor was present and this was all used as a precautionary measure, why am I held liable for paying the full replacement. I was told it was their policy. Additionally, I was charged for the full replacement of the vinyl in the WHOLE HOME - although there were only 2 small rips in the kitchen and front door area. Totaling $165.75. The manager was rude and refused to reduce charges. It is frustrating to be taken advantage of - especially for profit.
Business response
01/10/2022
Someone from the leasing office will be reaching out to the complainant to discuss this matter.
Customer response
01/10/2022
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* ****
Better Business Bureau:
I accept the business's response to resolve this complaint.
******** ***** ******Business response
02/01/2022
A representative from the leasing office has reached out to Mr. ****** and this matter is now resolved.Initial Complaint
12/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed a lease to temporarily accompany a unit from Lifestyle Communities - New Albany under the direction of ***** ********, Property Manager from 3/30/21 - 8/1/2022. After 90 days of accompanying the unit, I confirmed with the property manager that their was a massive gnat issue in which gnats were flying out of the drain and sewer due to mold. I had to purchase my own chemicals to temporarily relive the issue as gnats were uncontrollably flying all over my apartment. I was told by Ms. ******** on behalf of Lifestyle Communities that the issue was “too costly to be fixed.” I decided to pay the required fee to buyout my lease. Ms. ******** then called and stated that she would credit $1000 back to me after receiving additional complaints from other tenants. However, I never received the credit. The experience I had with this property was a nightmare to say the least. I am hoping the BBB follows up with me and other individuals who have had a terrible experience while renting with lifestyle communities.Business response
12/06/2021
Someone from the property management team will be reaching out to discuss this matter. Thank you.
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Customer Complaints Summary
25 total complaints in the last 3 years.
9 complaints closed in the last 12 months.