ComplaintsforWoda Cooper Companies, Inc.

• Initial Complaint

  06/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am a 4 year tenant at Meadow Glen Apartments in Carey, Ohio. I have had an ongoing issue with extremely noisy upstairs neighbors. This is not your everyday noisy this is knocking things off my walls, rattling dishes in my cupboards noisy! I have complained to the on site manager numerous times I have even asked her to come to my apartment to experience what I am being forced to deal with and she refuses! I have talked to an extremely RUDE and childish regional manager and a man named Tony I was told is her superior. I have left messages, sent e-mails, called the police ( not once, not twice, but SIX times! They are at the point they won’t come out for the complainant anymore because it is the management’s job to do something about this). They have disturbed my guests in the middle of the night. My son has stopped sleeping at home because he cannot get any sleep. My daughter spent a week in the hospital and had to have a spinal tap due to migraines and she can’t handle all the noise so she has had to go stay with my parents. I have over 100+ audio recordings and several videos of this noise that started out as the children just being allowed to stomp and run and scream for long periods of time non-stop and has now progressed to the father stomping, screaming, throwing himself on the floor and laughing exclaiming “oops I fell”. This has gone from a simple nuisance noise to full blown harassment by this childish tenant because woda cooper communities apparently feels people with small children have all the rights to the quiet enjoyment clause that is in our leases and those of us with older children do not.

  

  Business response

  06/13/2022

  Much of this problem comes from Ms. ********* moving from a unit with no one above her to one with an upstairs neighbor.  This move was at her request.  In any apartment complex, there will be some minimal noise associated with cohabitating with the rest of the community, but as of today, we have seen no evidence of any undue noise. 
  
  Ms. ********* has sent multiple recordings of the sounds she is complaining about to our management team and talked to nearly every level of management.  Unfortunately, none of these recordings show any egregious noise or violations of our lease.  Most are completely inaudible other than her frustrated narration.  She has repeatedly called the police who also never found any egregious behavior or broken ordinances and have never issued any citations.  No other neighbors have complained about the noise from this unit.  On the contrary, several of Ms. *********’s neighbors have complained about the noise that she produces by banging on the walls or ceiling in anger. 
  
  Ms. *********’s desired settlement of writing up noise violations is currently in practice at this property, but her neighbors are not in violation.  Anyone living at this property will be written up for any future noise violations, as is our policy.  Ms. *********’s desired settlement of forcing residents with children to live on the first floor is discriminatory and against Fair Housing laws.  While we sympathize with the obvious frustration that Ms. ********* is feeling, we cannot guarantee a totally silent space 24/7.  We will continue to enforce our property rules and ensure that they are evenly applied to everyone. 

  Customer response

  06/16/2022

  I am rejecting this response because: 
  This is a total and blatant fabrication of the FACTS that I have provided against these people!!  I do NOT bang on walls or ceilings in anger and NEVER have! I would love to see these complaints they are stating are being placed against me besides from the tenants directly above who are obviously lying for retaliation purposes! I took a broom and tapped on the ceiling on ONE occasion that was met with these childish and self entitled tenants STOMPING and then screaming in MY face and calling the police one ME! I have provided NUMEROUS recordings of continuous stomping and banging that had knocked things from my walls, as well as PROOF of it being so severe it moved my blinds on my windows! I have also lived in this unit for a YEAR I she had upstairs tenants above me that have not made anywhere near the noise I hear from the constant STOMPING and SCREAMING from these people that has no become HARASSMENT!! Woda Cooper IS breaching my contract with them to the right to the QUIET ENJOYMENT of my unit! I also can provide written statements from visitors as well as my two children to attest to the facts I have provided against this company.
  

  

  Business response

  06/16/2022

  Ms. ********* says she does "NOT bang on walls or ceilings in anger and NEVER have" then admits to hitting the ceiling with a broom one sentence later. Again, we sympathize with Ms. *********'s obvious frustration but we have seen no evidence of any company policies being broken.  If any policies are broken in the future or if new evidence comes to light, the guilty party or parties will be dealt with according to our company policies.  

  If Ms. ********* is claiming "breach of contract" and "harassment"—issues we take very seriously—then we are no longer able to respond to this matter in a public forum.  If she contacts info@wodagroup.com, we will connect her with the Regional Vice President of her area and company legal counsel. 

• Initial Complaint

  04/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  February of this year the tub faucet would not shut off and continuously ran hot water for nearly a month. When I informed the property manager ******* of the problem it took her a week to notify a plumber. The next week the plumber came to our unit and stated could not fix with out ordering a part which took another week to receive. This month I received my gas bill and it is more than double my usual bill from the hot water continuously running for nearly a month. The manger ******* and her manager ***** *** refuses to assist me with these charges. Instead of offering to credit 100 dollars of my rent next month, they are stating they do not have to pay utility bills and that its not their fault the part was not available. My gas bill in the winter has rarely ever reached 100 dollars each month in 36 months and this month alone it is 230 dollars.

  

  Business response

  04/19/2022

  Thank you for reaching out!  
  
  On February the 7th, Ms. ****** called Raystown Crossing stating that the water in her bathroom would not shut off.  A work order was completed per policy, and the Community Manager called Mann’s Pluming at 8:31am. The plumber was available February the 10th  and stated that if there was a cancellation they would respond earlier.  Other plumbers were called but could offer no quicker timeframe. 
  
  On 2/10/22 Mann’s plumbing diagnosed the problem and determined that the shut off valve needed to be replaced and they ordered the necessary parts. They were delivered on February 22nd and installed on February 23rd. Please note that this was not a situation of excessive flow of water; there was a steady stream but not a significant leak.
  
  The Community Manager offered Ms. ****** utility assistance though the South-Central Community Action of Pennsylvania, a local assistance agency.  As far as our records show, Ms. ****** did not pursue assistance for any excessive cost in her gas bill.  This assistance is still an option; Ms. ****** just needs to reach out to her Community Manager.  If she is unable to receive said assistance for any reason, WCCI is willing to discuss other options with her.
  
  Please reach out with any further questions.  Thank you.

  Customer response

  04/19/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 17018990
  
  I am rejecting this response because: 
  
  Regards,
  
  ******* ****** I am refuting this response for several reasons. The faucet was not running a continuous stream. The water pressure was at least a 30 psi and it continuously ran hot water 24 hours a day for over 16 days. Attached is a history of my gas bill which corresponds with the hot water usage during that time. Your plumber informed me that several of your units have the same issue but you will not fix them until problems occur. So your tenants have to endure the effects and costs until it is fixed. I had to endure the same exact issue last year with the downstairs bathroom's tub faucet. Instead of offering to decrease my rent by the overage amount for your fault in this, your property managers spit out excuses like, "hot water comes from electric not gas", or "we don't pay utilities bills" or "it's not our fault the part wasn't available" or we'll help you apply for assistance. If I apply for assistance it shows negligence on my part, not yours. I already had to deal with the inconvenience of no hot water for nearly 2 weeks from the other faucets in the home, because of this issue which forced me to take shower at sisters and boil hot water for baths and now you want me to pay for it. I shouldn't have to pay for your negligence cheap to change the valves.

  

  Business response

  04/22/2022

  We are unable to discuss any other residents with third parties, nor are we able to speak to supply-chain issues that have slowed most of the contractors in the country.  While we understand and empathize with Ms. ******** frustration, we have offered a solution to her monetary loss and are willing to discuss others if this proposed solution doesn’t work.  We are not making the excuses she lists, and we want to actively work with her to solve this issue.  If Ms. ****** reaches out to our Community Manager, we will assist in any way possible.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have bug infestations . Woda Cooper contracted 2exterminators have been out to my apt but I will consult a different exterminator. I have called Woda Cooper many times she said she would check into it & have some one come up to my apt. The 2nd time they came up she stated she doesn't know what I want her to do. I told her I was calling my Doctor. Last night i was in bed & felt a bite & blood came out I took pictures. It hurts & bleeds. & I have pictures to share . My mattress is encased, these bugs are coming from somewhere. When I walk out in the hall to take trash out they attack my legs & bite me like crazy. I eventually walk them back in my apartment. I have a heart condition, this is not doing me any good stressing out. I am concerned for my health & well being

  

  Business response

  02/15/2022

  Beginning in January 2022 Ms*** complained of ‘bites’ as a result of ‘bugs’. Environmental Pest Control was dispatched to inspect and treat on 1/3/2022. No live activity was found, samples provided from Ms*** were found to be lint and a fly. Traps were left by Environmental Pest Control. Upon their return on 1/13/2022, all traps were found to be empty of any biting organisms. Despite this, the unit was still treated. Environmental Pest Control also discussed these findings and actions with Ms*** at that time. On 2/11/2022 Ms*** shared with the manager that her doctor indicated that this may be from another medical related source and that she had an appointment to investigate this possibility. On 2/14 and 2/15 (today) the community manager has been in touch with a Passport social worker regarding Ms***'s concern, the actions taken, and the findings. We will continue to work with them. On 2/15 (today) Ms*** informed the community manager that she was going to contact another pest control company and was informed that she may do this at her own expense and encouraged to investigate other potential explanations. Pest control documentation is attached.

• Initial Complaint

  01/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm single female 65 yrs young! I have a clean record. I searched for a apt for 8 months and have contacted the ****** *** ********* Michigan at least 12 times my favorite place. My rented house was sold and I'm homeless have been certified sleeping in my car. I finally got to fill out app and became friends with *** *****. She said homeless I became #1 I was so so happy actually esctagic. I was waiting! Late Dec my BFF lives 4 miles from ******. You cannot believe my life is good I'm so so excited! Well my new car was stolen along with my phone but was so happy about my new apt. I had a mild Stroke but I'm really ok but I saw email. I make socsec $1180.00 I get Sec 8 too ***** made sure I was going to get a apt. I called heR left her 10 messages I wanted to know what the problem my as but she wouldn't talk to me! You can't imagine how good I felt I had a Senior apt I wanted for so long. My retirement was awesome! I have no family on this planet 2-4 friends and my life was grand but now I'm so so sad depressed Dec Jan I did no more shopping my apt was kick ass I finally had a life I got robbed in Nov! so finally something good is going my way but no one wants to talk about it! I REALLY TRULY want the apt is ****** but ***** 5 days ago listed the apt! I'm sleeping in my car waiting! In 8 months I filled out $1,000.00 in applications through 4 cities but the apt is my FAVORITE! PLEASE HELP ME I want, Need THAT APT PLEASE! I M A CLEAN RECORED I DONT drink or do drugs or smoke cigs. I'm smart good cook but I need to relax and enjoy the rest of my life! Please do something to help me! The Senior Vice President seems very nice! I want to move , yesterday and want to know I was ignored I want to have a dog and be a home body! I'm begging you I have been a nice, consider ate and kind person! I would be a good fit where 62+ lives. This is my life just me and a dog! I worked 47 years full time and it just me! it's cold outside let me move! Thank you Be Safe! Peace thankU!

  

  Business response

  01/13/2022

  Ms*** has been in contact with the community manager of ******* **** *****. Early on in their contact, each time that they spoke, the community manager offered to schedule an appointment for Ms*** to complete an application for the wait list at the property. Each time the community manager was told by Ms*** that she would call back to schedule. This appointment was finally scheduled for 12/1/2021. At this appointment, Ms*** informed the community manager of her homelessness and was informed that with verification of this status, she would be able to be moved to the top of the waiting list of the property. While waiting for verification from the agency, the community manager began processing Ms***'s application. Unfortunately, Ms*** did not meet the necessary criteria and was issued an Application Rejection letter via email on 12/9/2021. The community manager also called Ms*** to explain this and her options for appeal. Ms*** has since contacted the community manager several times via phone and ILS services with claims that the community manager is choosing personally to not rent to Ms***. The community manager has made several good faith efforts to explain the denial of her application as well as the appeal process if Ms*** were to choose to appeal.

• Initial Complaint

  12/13/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been trying to secure a place for my sister w/the Woda Cooper Company. I first contacted *** * the Apple Glen apartments & filled out an application which was approved. Upon talking w/*** further it was brought to my attention that current residents weren't gonna to move out as previously anticipated. He also stated to me after I brought up the Ottawa location that there were apartments available now. I tried numerous occasions to get the regional manager of that location ***** ****** ***** to get in contact with me with no response. I have been trying for over a month now to secure an apartment for her there as apartments are going fast. I kept contacting *** because that was the only way I could contact her & was told time & time again that she would call me back & get a hold of me. WRONG!!!! She finally contacted me via e-mail & stated that there was a waiting list there now; UNACCEPTABLE BEHAVIOR!!!! If she would've contacted me a month ago that my sister may have a secure place to live instead of living in a hotel. Leigh stated she had a family emergency which I'm not saying that didn't happen, but that can't be an acceptable excuse for a month of not returning my calls. She needs to do her job just like everyone else!!!!!

  

  Business response

  12/20/2021

  Ms ***, we're sorry your experience with reaching Wellington Place has not met your expectations. While at your first inquiry, there were apartments available, this can change quickly. Apartments are given to the first qualified applicant to be approved, while applications are pending, apartments are still available, once they are approved and someone moves in, they no longer show as available. We would be happy to assist you in getting information about availability, qualifications, and the application process for any of our communities. *****, the regional manager in the area, has reached out to you again to offer assistance with potential availability in her region. If you require additional information, we would be happy to assist you at ****************** as well. Please do not hesitate to reach out.

  Customer response

  12/20/2021

  *** *** ** *** *** *** *** *** ********* *** ********* ********* *** **** ***** **** ***********  ********** ********
  
  I am rejecting this response because: 
  
  Regards,
  
  ***** **********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩