Customer ReviewsforDesigner Brands Inc.

Do not buy they did not include my apartment number in shipping label and there for courier left my order in building lobby and my package was stolen . I reported and they said they can not do anything! Scammers

I am writing in regards to a return that I made for a pair of shoes that were 6 days old and that return was denied to the Retail Equation which is just absolutely the most ridiculous thing I have ever heard and honestly terrible customer service for your customers. I received a copy of this stupid report and it shows that I had 6 returns and the others were 4 exchanges & one return was for a pair of socks, like are you serious with this nonsense??? I tried to call DSW the **************** to get this resolved and only was told I could leave a voicemail I mean how bad can you get when it comes to the overall customer service, its a complete disgrace. I know that I will never step foot into another DSW ever again as you don't seem to care about your customers. I emailed the ************** service only to get a reply to call some other number for the Retail Equation and I tried to get that resolved yesterday and those people are just plain rude. DSW you should be ashamed of yourself for stealing other peoples hard earned money. I had a bad injury years ago so sometimes I need to take the shoes home and walk in them in the house to see how they make the injury feel and if they don't work then I would return them. I am sorry that your company doesn't understand people that have had foot injuries and your customer service team has made it quite clear that they don't care at all about your customers which makes it an easy thing for me to NEVER shop there and to also put out on ******** for others to NOT shop there since they steal from you. Your return policy is the DUMBEST the WORST thing I have ever seen by any company and you should be ashamed of yourselves. You basically put me into a bucket of people that are slimy and do shady things and I am not happy about that and I will possibly be reaching out to a lawyer as thats a defamation of my character.

I ordered shoes online that said same day pick up in store. We go to pick it up, and they say the items are sold out and I needed them that day because it was a present for my kids. They said it was sold and wasnt. Now been dealing with my order for a week now !!

Ordering shoes on this site is bad news! I spent ***** (with sale plus $10 rewards I had from in-store purchases). I never imagined ordering online from DSW would be so SKETCHY! I received a very obviously USED and dirty and broken in pair. If I want to order shoes not available locally, Im going to order from Zappos - NOT here. So bad! I am boggled they could send these shoes as new shoes in good faith. ****!

Below is my complaint and the store online oversold the amount of shoes the distributor had to make a quick buck and have their customer service reviews come crashing down with scenarios like mine and other that seem to be very current. I was hoping to get my wedding shoe here to save and get something of decent quality for the price. I called in to explain the below email I also sent customer service and they simply told me their distributor ran out and the shoe is sold out. I bought it over a week ago and was given no notice. Very disappointing, I was hoping to wear these shoes on my wedding day. I also read a review below on the *** Discount and I too was not able to use it so it was a sikeout promotion to keep you on their website and convert you as a customer.Hi,I went to what I thought was to pick up both my shoes I purchased online to find out one shoe was still "In Process" (************************************ Platform Sandal) and being delivered to your store. I thought, that is fine, I will pick up the ones that arrived and wait for the others to arrive. The check out associate confirmed to me that the *********************** shoe would be arriving soon today or tomorrow.I just checked my emails not even two hours later and the email says "Cancelled".It's really important to me that you fix the issue. I purchased these shoes for my wedding day.Not to add, the shoe that I was able to pick up was the wrong sandal than what I ordered - it had no pearls, so I'm lucky I checked before walking out to tell the associate and she went to go get the one with pearls. Luckily this was an easy fix and the warehouse had them.

June 2024 - I returned an item in May 2024. On June 13, 2024 I called indicating that I had not seen a credit and the item had shown received by DSW on 5/29/24. The customer service rep. said that it looked like a credit wasn't issued, and that she would issue the credit. On June 30, 2024 I went on the Chat service and said I still hadn't seen the credit on my credit card statement and knowing there can be lag times, I asked them to vrify that the credit has been issued on 6/13/24. The Rep., Benjamin, said that he issued the credit and I would received an email confirming within 24 hours and the credit would appear on my credit card statemeent within 3-5 days. I said this wasn't good enough and that I needed a reference number of something as I'd been told this before, but he wouldn't budge. I asked to talk to a Manager, and he said he couldn't give out that information. There is something very wrong with this picture and makes me thing DSW is having financial trouble.

ZERO stars, customer service and manager are a joke I have called a ****** back 20 times with no answer but the 3 times she called me she left a voicemail so very rude. I paid for overnight shipping on Monday and now my order is going to arrive 3 days later on Thursday.. I was told I was refunded however the funds are NOT refunded. I need assistance from a polite customer service rep however it seems impassable.

The BOGO sale is a bait and switch scam. They get you to spend time finding shoes that qualify for the offer on their website. Then, when you put the order in the BOGO won't apply. When you call they offer a smaller discount because they claim one of your items was mis-labled on the website and doesn't qualify. If you make the mistake of not hanging up and placing the order with the smaller discount, it will be cancelled because the items are suddenly out of stock even though you can still add them to your cart on the website. I imagine that they're hoping you'll get frustrated and just place the order and pay full price because you've wasted so much time.

I signed up as a DSW VIP member two months ago, before but my VIP online code would not work in the cart, and I was also unable to log in. I went to the store & they did not have the color I wanted, so the cashier ordered online. I told her the correct color 4 times but she still ordered the wrong one. The cashier could see my VIP account online and all the information was correct, including my email, but the website "forgot password" system would not send a code because it did not recognize the email (which was entered correctly, we both looked at it). The store cashier said she could not cancel the order (which she had JUST put in) or fix my account, and she said I would have to call customer service. I went home and did that. They fixed my login password, but the order the checker did in-store did not even show online. The online rep also claimed the color we wanted was not in stock, even though I could see it on the website. They then said that was because the inventory was not updated, but I could also see it on Amazon's Clarks store--and ordered it from there. Since the inventory on Amazon's store sites is drawn directly from the company's inventory, I have no clue why the insisted it wasn't available. Then the online rep refused to cancel the order, saying it was already in processing. I told her it had only been 20 minutes so that was ridiculous, and her supervisor should be able to cancel it. She said they could not. So now I have to deal with the inconvenience of returning it. Also, because the cashier ordered the wrong item and used my $30 new VIP code on it, I am out $30. This whole experience took me over an hour. Horrible customer service both in-store and online.*