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          Find a Location

          Designer Brands Inc. has 111 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDesigner Brands Inc.

            Retail Shoes
            Multi Location Business

            Contact Information

            810 Dsw Dr

            Columbus, OH 43219-1828

            Get Directions
            Visit Website
            (614) 237-7100

            Business hours

            11:00 AM - 7:00 PM
            Business Hours
            11:00 AM - 7:00 PM
            11:00 AM - 7:00 PM
            11:00 AM - 7:00 PM
            11:00 AM - 7:00 PM
            11:00 AM - 7:00 PM
            10:00 AM - 8:00 PM
            11:00 AM - 7:00 PM

            Customer Reviews

            1.06/5

            Average of 77 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            260 complaints closed in last 3 years

            149 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Retail stores, leased departments for other retailers, and an e-commerce and mobile sites,  offering shoes, handbags and accessories.

            Products & Services

            Retail stores, leased departments for other retailers, and an e-commerce and mobile sites,  offering shoes, handbags and accessories.

            Business Details

            This is a multi-location business.

            Find a Location

            Designer Brands Inc. has 111 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              810 Dsw Dr, Columbus, OH 43219-1828
              BBB File Opened:
              11/1/1974
              Years in Business:
              55
              Business Started:
              1/20/1969
              Business Incorporated:
              1/20/1969
              Type of Entity:
              Corporation
              Alternate Business Name
              • DSW
              • DSW Designer Shoe Warehouse
              • Designer Brands
              • DSW Shoe Warehouse
              Hours of Operation

              Primary

              M:
              11:00 AM - 7:00 PM
              T:
              11:00 AM - 7:00 PM
              W:
              11:00 AM - 7:00 PM
              Th:
              11:00 AM - 7:00 PM
              F:
              11:00 AM - 7:00 PM
              Sa:
              10:00 AM - 8:00 PM
              Su:
              11:00 AM - 7:00 PM
              Business Management
              • Ms. Andria Hale, Supervisor
              • Mr. Roger Rawlins, CEO
              • Stacy Turnof, Company Contact
              • Ms. Stephanie Beavers, Customer Service Advocate Supervisor
              Contact Information

              Principal

              • Mr. Roger Rawlins, CEO

              Customer Contact

              • Ms. Stephanie Beavers, Customer Service Advocate Supervisor
              Additional Contact Information

              Fax Numbers

              • (614) 872-1390
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              260 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/05/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I am filing a complaint regarding an incomplete refund for an order I placed with DSW (Designer Shoe Warehouse). I originally purchased multiple items totaling $464.82 after discounts and tax. I returned all items in the order, expecting a full refund, but I only received partial refunds totaling significantly less than the order amount.Order Details:***** Balance-515 v3 Sneaker - Womens Color: Grey/White, Size: 8, Medium - $55.99 ***** Balance-515 v3 Sneaker - Womens Color: Off White, Size: 8, Medium - $55.99 3.Dr. Scholls-Time Off Platform Sneaker - Womens Color: White/Gold Metallic, Size: 8, Medium - $69.96 4.***** ******-****** Sandal Color: Black Leather, Size: 8, Medium - $59.96 5.***** ******-****** Sandal Color: White Leather, Size: 8.5, Medium - $59.96 6.adidas-VL Court 3.0 Sneaker - Womens Color: White/Black, Size: 8, Medium - $74.96 7.***** ******-***** Sandal Color: Black, Size: 8, Medium - $59.99 ******* Vintage-***** Sandal Color: Natural Tan, Size: 8, Medium - $39.99 Payment and Refund Summary:Order Total: $464.82 Total Refund Received: $240.66 (broken down as follows):$155.07 $51.35 $34.24 I am still owed a refund of $224.16 to complete the full amount of $464.82. I have attached screenshots of the refunds received for verification.
              Read More
              Read 259 More Complaints

              Customer Reviews

              77 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sally B

              10/17/2024

              Do not buy they did not include my apartment number in shipping label and there for courier left my order in building lobby and my package was stolen . I reported and they said they can not do anything! Scammers
              Read 76 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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