Business ProfileforBronze Body LLC DBA Palm Beach Tan

I am filing a complaint against Palm Beach Tan for unauthorized and fraudulent charges on my credit card. My wife and I signed up for memberships prior to a trip and subsequently canceled them in person at the salon in March 2024. We followed up on the cancellation in April 2024 to ensure it was processed correctly. However, despite our efforts, Palm Beach Tan continued to charge my card for six months. In April 2024, I noticed a recurring charge and disputed it through my bank, which was honored. I assumed the issue was resolved. However, in October 2024, I discovered that the unauthorized charges had continued. When I contacted the store, they claimed that only my wife had canceled her membership, not me. This is contrary to the confirmation I received at the time of cancellation. The store refused to cancel my membership over the phone, insisting that it must be done in person. They also refused to issue a refund for the unused and continued subscriptions, despite my cancellation. Furthermore, the representative stated that they would charge my card again at the end of the week, regardless of my objections. I have since placed a block on payment to prevent further unauthorized charges. The lack of customer service and blatant disregard for my cancellation request is appalling. This behavior constitutes fraud and a violation of consumer protection statutes.