Business ProfileforPro-Tow, Inc

I wanted to share my experiences with Pro-Cars so that others can avoid the unprofessional and misleading business practiced that I had to deal with. It started when my college-aged daughter had an accident on 315 rendering the car undriveable. The Columbus Police Officer called Pro-Cars for a tow and stated to my daughter that there would be "no out of pocket expense". The receipt from the tow truck driver clearly spelled out charges for the tow and storage at Pro-Cars facility (after the car was loaded on the truck). It took the rest of the weekend for me to coordinate disposition of the car with my insurance company. I finally got down to Pro-Cars lot on Tuesday after 4 days of the car being in the lot. When I went to get my car out of the lot, I was presented with a bill for over $377 that included almost $100 worth of charges for Notification Fees and BMV Search, which had nothing to do with our situation since the registration and Insurance cards were in the vehicle. When I got home later that week I received two certified letters stating that my vehicle had been in their lot for over 15 days and that if I did not come claim the vehicle they would file for a salvage title to take ownership. Looking at the date of the accident and the invoice I paid, my vehicle had clearly not been in their lot for 15 days. This is an attempt at intimidation and not a good business practice.