14 Customer Reviews
Review from Bill B
1 star09/21/2024
I think guardian water is scammers and landlords are in on it. Who pays a bill that only the landlord can get information on. A f****** scammer!Review from Karl H
1 star07/25/2024
This company needs an investigation in its billing practices for payment terms. It has fluctuated wildly at this apartment complex month to month. This current cycle the email came in midnight of 7/25/2024 with an 08/01/2024 due date when their website has 3-5 business days for payments. 5 business days is the 31st. This is taking advantage of customers who aren't as tech savvy as myself with notifications.Review from Patricia L
1 star12/15/2023
Poor customer service. Submitted a bill for 10 months when meter could not be read. Bill was way of proportion to previous usage. This bill refects over $120 a month average bill is $70 a month. Bill for 10 months is $1184.Review from Britney C
1 star10/01/2023
I have spoke with several customer service representatives about my account. Apparently there was meter issue which is not my problem. The property manager was not contacted as they said. I received a huge bill that they wouldn’t take responsibility for. My account has been inactive and they have not done anything. Because there negligence they should be responsible for bills at this point. I want something done about the $126 bill they failed to do their part on making sure the property manager knows.Yet I don’t have an October bill. If I get another big bill there responsible for it. The cost living has gone up so $126 is a lot for a place I am barely at. Fix it !!!!Review from Carol M.
1 star05/15/2023
This company is inefficient and lacking even the basic customer service ABCs. My story started with an over payment and this company's unwillingness to even look into my concern. Yes I have records but their system appears to only address a minimal level of addressing customer concerns. Or not addressing at all!Review from Teri S
1 star03/31/2023
Trying to pay a bill online is terrible. The website sucks! Needs a serious user friendly overhaul. Limited options without having to pay extra $3.00 for a convenience fee, on top of increased bill each month (live alone, water use habits don’t change). I just want a paper copy of my bill and be able to pay by whatever method is “convenient” for me. My internet service is frequently down so I can’t always trust technology. Trying to login never works & can’t change banking info. Customer service mislead me about the one-time payment feature (which automatically set me up for e-billing…No Thanks! Unfortunately, because I rent— I’m stuck with this “management” company. I don’t know if it’s in their control but the quality of water is the worst I’ve ever had. I wouldn’t even give it to a raccoon.Review from ricky h
1 star03/23/2023
If a part or meter goes bad and you call for a replacement? They will not let you pick item up, Yet they Charge you to have the parts shipped to you. Then If the part is wrong, they charge you for restocking fee along with the shipping charges. What a crook!! Also They keep raising the base prices with out notifying anyone. The only way People know it is raised is when no water is used and you still have to pay the base fee and notice the base fee keeps going up with out notice.
Guardian Water & Power, Inc. Response
03/24/2023
* Guardian has not permitted pickups from our office since March 2020. * Guardian billing reflects the rates of your water/sewer provider. Base cost for monthly bills change based on what the provider charges for their base fees. If there is a rate increase by your water/sewer provider, Guardian will increase the rate as well. Most municipalities will have an increase at the beginning of the year but can process these at any other time as well. * If you still have questions on this, please contact us at support@guardianwp.com.Review from Ashley C
1 star03/02/2023
I am so upset. I have been renting from a company that uses Guardian water. I am a single lady and at my old apartment my water bills were between 50 to 120 dollars a month. I complained and they said meters don't lie Now, in my new place, my bill last month was 21 dollars and this month it is 80.30. Its sickening how we are being ripped off.Review from Allison O
1 star08/04/2022
Had to call customer service numerous times, 6 times in the last month and a half, just to get my billing corrected. I'm on autopay, there was an error on the meter, and so they have taken too much money out of my account. The customer service department is awful. Spoke to **********************, ***. They say they'll look into it and call back, but they don't. No answers yet. Last person said her supervisor is going to find out why it's taking so long. Sheesh, I don't care why. Guardian Water and Power, GIVE ME MY MONEY BACK.Review from Jordan D
1 star07/01/2022
Very poor customer service and response time. Difficult to communicate with employees and unclear instructions. Would not recommend. Do not use this company for anything
Customer Review Rating
Average of 14 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.