We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Guardian Water & Power, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Guardian Water & Power, Inc.

              1650 Watermark Dr Ste 170 Columbus, OH 43215-7006

              BBB Accredited Business

            • Guardian Water & Power, Inc.

              PO Box 163488 Columbus, OH 43216-3488

              BBB Accredited Business

            Business ProfileGuardian Water & Power, Inc.

            Utility Billing
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            This company offers water, gas and electric measurement and information technologies.
            See all additional business information

            Contact Information

            1650 Watermark Dr Ste 170

            Columbus, OH 43215-7006

            Get Directions
            Visit Website
            Email this Business
            (614) 291-3141

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            20 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/17/1988

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Water, gas and electric utility submetering products and services for property owners, managers and residents,  associated with utility usage in multi-unit properties including apartments, condominiums, shopping centers, manufactured housing communities, warehouses and offices, including submeter system-design, submeter installation services, data acquisition, utility billing, collections and utility management.

            Products & Services

            Water, gas and electric utility submetering products and services for property owners, managers and residents,  associated with utility usage in multi-unit properties including apartments, condominiums, shopping centers, manufactured housing communities, warehouses and offices, including submeter system-design, submeter installation services, data acquisition, utility billing, collections and utility management.

            Business Details

            This is a multi-location business.

            Find a Location

            Guardian Water & Power, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Guardian Water & Power, Inc.

                1650 Watermark Dr Ste 170 Columbus, OH 43215-7006

                BBB Accredited Business

              • Guardian Water & Power, Inc.

                PO Box 163488 Columbus, OH 43216-3488

                BBB Accredited Business
              Headquarters
              1650 Watermark Dr Ste 170, Columbus, OH 43215-7006
              Email this Business
              BBB File Opened:
              11/28/1984
              Years in Business:
              41
              Business Started:
              9/1/1983
              Business Incorporated:
              1/2/1986
              Accredited Since:
              2/17/1988
              Type of Entity:
              Corporation
              Business Management
              • Mr. Harry Apostolos, CEO
              • Ms. Rhonda Neville, Vice President of Operations
              • Mr. Scott Dodson, CFO
              Contact Information

              Principal

              • Ms. Rhonda Neville, Vice President of Operations

              Customer Contact

              • Ms. Rhonda Neville, Vice President of Operations
              • Mr. Scott Dodson, CFO
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              20 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/22/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              When I first moved in there was no fee for water and then the property managers decided to start charging and uses guardian to facilitate that. We were advised that there MUST be a water meter installed in EVERY unit to ensure proper charges. I have searched my unit over and over and there is NO WATER METER yet I still get a bill every month. How do they know what to charge me for usage if there is no meter? Every month they post a reading but how when there is NO METER IN MY UNIT! The property manager constantly tells me guardian installed a meter but can't tell me where and where guardian tells me to look for it there is no meter there. I do not believe I use as much water as they bill me for and I have no way to prove it because they didn't install a meter they just charge me. They told my property manager they installed a meter then why can't I find it. I have a legal right to compare my bill with the meter to make sure I'm not being overcharged but I can't do that because there is NO METER! how do I know that I haven't been overcharged for the year and a half since they claimed they installed a meter but didn't.
              Read More
              Read 19 More Complaints

              Customer Reviews

              14 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Bill B

              09/21/2024

              I think guardian water is scammers and landlords are in on it. Who pays a bill that only the landlord can get information on. A f****** scammer!
              Read 13 More Customer Reviews

              Local BBB

              BBB of Central Ohio

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.