Business ProfileforUniversal Windows Direct of Columbus

Terrible! We spent over $17,000 replacing all windows in our home a couple years ago. They tore out ALL windows and then realized one window was not the correct measurement. Put our old window back in place and sprayed foam sealer around it which looked hideous! Told us it would be a couple of weeks to get the right one...which turned into 3 MONTHS! We had to live with that horrendous looking spray foam sticking out all over from the outside for everyone to see for MONTHS! Fast forward... Same window begins fogging and has condensation between the panes on the inside of glass. Tech comes out and says it's due to the humidity in our home. Leaves us with that answer and no solution, knowing it's the ONLY window doing it in the entire house! Fast forward again....the window has a permanent black film on the inside where the condensation was. They sent another tech who admits we should have been given a new window in the first place when it began fogging, because that means the seal was broken! Now, it is 3 weeks after that visit and I call them because I have not heard anything about when they are bringing the new one. They tell me the ticket was created but the order was not placed with the factory!!! What kind of company continues to play around like this and stills remains in business?!

Hi Melinda, thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is positive. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.