ComplaintsforEssential Assets LLC

• Initial Complaint

  05/02/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This complaint is against **** ******** who is the CEO of Essential Assets LLC, located at ** ***** **** *** ******** ***** ** *****. Phone numbers: ************ and ************  Email: ****************************** Mr ********* now operates this business from his residence located at: ********* ********** **** ***** ******** ** ********* *** ********** ** *****  I, *** **** first made contact with Mr. ******** via phone on 1-27-23 to inquire about rental lodging that was offered by Mr. ********. We discussed 2 properties that were available and decided on the property in ********* ********** located at **** * ******** ***** ********** ** *****. On a phone call at a later date we negotiated an agreeable price for a 6 week stay beginning 2-12-23 through 3-31-23. I had been told by my medical team at ********* Clinic to expect 6 weeks for 28 radiation treatments that I would receive. On 2-2-23 my wife and I gave a check in the amount of $3600.00 to Mr. ******** for payment in full starting 2-12-23 and leaving 3-31-23. I didn’t know at the time that my medical team had allowed some extra time in case of snow days in ********* and the possibility that I might have side effects that I would not be able to make it to my scheduled radiation treatment. Everything went as scheduled and my last treatment was 3-22-23 and we were able to leave on 3-23-23 at 10:30am. I informed Mr. ******** of the possible early departure on 3-6-23 and confirmed the departure date on 3-18-23. I asked Mr ******** if he could do a walk through inspection before we left, at first he indicated that he could do that but later informed me that he would not be able to do the walk through inspection. I then asked the manager of the ********* ********** if she (***** ********) ************ would do the inspection. She agreed to do that and did so at about 10:00 on 3-23-23. On 3-19-23 Mr. ******** sent a text thanking me for the early departure information and he would see if he could provide a refund for the unused nights. I have made several attempts via phone and text messages to contact Mr. ********e about the refund and to this date he has not responded. My requested response from Mr. ******** is a full refund of $75.00 per night for the unused nights. 9 nights at $75.00 per night = $675.00

• Initial Complaint

  03/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ***** ***** ** is patient at ********* Clinic hoping to be approved for a lung transplant. A residential lease was signed on February 23rd, 2023 between Essential Assets, LLC/**** ******** (landlord) and ***** ***** *** (Tenant). The lease was for apartment *** located at ***** ****** *** in the *** ********** ****** building. The lease stated that the apartment was fully furnished. The term of the lease was originally from March 13th at Noon until April 30th 2023 at noon. However, there was a text/verbal agreement that ***** ***** *** would be arriving on the evening of March 12, 2023. Two weeks prior to arrival, ***** contacted **** ********, to gather information regarding the early arrival and to discuss details such as keys, parking, etc. Upon arrival, around 5:30 pm on Sunday March 12th, after unloading the moving van and staging belongings in the elevator lobby. **** was unavailable. *****' (family) spoke with the Concierge who opened the garage and went up to unit #***. Upon arrival to the apartment unit #*** the concierge discovered that it was occupied by another family. While waiting in the elevator lobby, **** finally returned the phone call and informed *****' ***** (family) that there was indeed a family that needed to stay in unit #***. Needless to say after a 2 day trip from ******* the ***** Family was very distraught, the situation was dire, now homeless in a new city with below freezing temperatures (snowing). **** was instructed to pay for a hotel room for the evening and he stated that he would have the apartment ready by noon the next day. On the following day, Monday March 13, the ***** family had to reach out to **** ******** to find out if they needed to book another day at the hotel or if the apartment would be ready as stated by noon. **** stated that he had made a mistake and would be upgrading ***** ***** to a 2 bedroom 2 bath apartment (at the same rate as #***) and would have it ready by 2pm that day. Upon arrival at the new apartment (#****), we discovered a dirty, empty apartment with no furnishings as promised.

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