1 Customer Reviews
Review from Travis R
1 star03/17/2023
Zero Stars. We signed a lease with *************************/Essential Assets, llc in February 2023. Upon arrival to the apartment (our Family traveled from *******, ** by moving **** March 12, 2023 there were no keys left at the front desk. The concierge person agreed to let us in using her master key and let us in the garage to unload our moving van. When she went to the apartment to open the door she discovered that it was locked from inside and was unable to gain access. She said there appeared to be people in the apartment. After we unloaded the moving van into the lobby **** finally returned our call and informed us that the apartment was occupied by another family, but he would have us a new apartment the next day. He paid for one hotel room. When we contacted him the next day, he said the new apartment would be ready by 2pm. Upon our arrival to the new apartment at 2:30pm, we discovered an empty apartment with no furnishings or kitchen supplies/utensils as agreed upon in the lease (it was not move in ready). We asked for another hotel room until it was ready ( he said it would be complete the following day). His credit card was declined at the hotel and we were forced to pay for our own room (he did Venmo payment to us upon our request). On Tuesday we returned to the apartment to find a dirty couch, a urine stained cigarette smelling queen ********* no cable, no internet, and no kitchen utensils or supplies. We asked **** again, when he would have it completed and again he promised it would be that afternoon. He never returned. Wednesday morning he was supposed to arrive at 9am but when we contacted him by text he said he was sick, but the furniture and cable would be delivered on Thursday. We never heard from **** again, and the remainder of furniture was never delivered, nor was cable installed, and no kitchen supplies were delivered. **** was unable to be truthful, was unable to honor his lease agreement, and became unresponsive. Please beware of *************************
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