Business ProfileforRound 1 bowling and amusement

Hello,
We are the ****** family, and we came to Round1 to celebrate our son's eighth birthday. I booked a party at the Fairfield Commons location. The party was scheduled for Saturday, August 26th, 3-5 pm. 
In an effort to make my son's eight birthday celebration extra special, I purchased one of the higher-end party packages (in the #1 party room). The package included unlimited pizza, wings, fries, and drinks, as well as bowling and arcade games. We also purchased additional "rainbow" cards for each child that attended the party. 
When I arrived at 2:30 pm, I decorated the room with goodie bags and the cake. I was told that ***** was our exclusive party attendant assistant, making sure the party ran smoothly.
From the start of planning this event, communication with this facility was very difficult and unclear. Although the process was not easy, I moved forward with the plans due to my son's desire to have a "fun" party at this location.
Round1 birthday invitations were supposed to be emailed to me in the days leading up to the party, but they never arrived.
On the day of the party, it was recommended that bowling would follow the games. ***** our assigned party attendant informed me and my mother of how the day would proceed. ***** stated the following:
1) We were assigned to party room #1
2) We had access to this room for two hours, 3-5 pm
3) She would be in the party room to assist with the party during this time period
4) She highly suggested that the children play arcade games first, then eat & cake, then bowl. We questioned the timing of each segment of the party. ***** told us that as long as the party started bowling prior to 5 pm, that would be ok. I asked two times about the time and she confirmed the earlier statement. This statement was witness by a party guest. 
5) We had access to the Karaoke machine. My husband had to locate ***** and ask her to show someone how to operate the machine. 30 minutes into the party it was determined that the keyboard was not operational and we would have to download the app to work.
Our guests began to arrive at 3 pm and by 3:15 pm the majority of children and parents had arrived. 
***** was not in the room. Again, we had to search for ***** to ask for pitchers of water. The water pitchers had not arrived before the children had been disbursed into the arcade at 3:20 pm. 

Formal BBB complaint is in attached document.