Business ProfileforDayton Dental Collaborative, LLC

Earlier this year, while searching for a dental provider in network, we contacted this firm. We have two dental plans. We provided both to their phone/office people to check on before we set up an appointment. One of ours, Buckeye Health, was not, but the other Anthem, we were told was. Consequently, I decided to set up an appointment. On arriving, I once again spoke with the front desk person to verify that Buckeye was not "in network" coverage with them and Anthem was. She said yes and took my Anthem card. As the service completed the first stage, they had me sign a document guaranteeing payment and made me pay the estimated half that would be the patient responsibility before I could leave, which I did. Fast forward, the service was completed on 3-27-24 and they filed a claim with Anthem on 4-2-24. The claim was denied and marked "out of network". As this company was aggressively trying to collect money from me, I was working with Anthem to figure out what happened. In correspondence (email & text) they tried to justify their claims they made about coverages, and the one that alarms me most, "we do take Anthem, but we are not in network." "We have not been in network with Anthem for about 4 years now". Quite surprising to say the least as they were quick to say they were with Anthem and clearly gave the impression they were an in network provider, to learn this after the fact. Honestly, had they not been grossly misleading in these insurance discussions, I would have went elsewhere. The only reason I chose this firm was because their staff clearly stated my Anthem coverage was taken there. Had they been truthful, I would have contacted others who actually are Anthem in network providers. I cannot blame Anthem for denying, only this firm for misrepresenting. My doctor and hygienists were very professional and provided good care (or at least I think as of now). People need to be warned of their misleading practices. I am 100% sure I am not the first.