Business ProfileforCJS Heating & Air

Our residence was built in 1997 and we were the first occupants, when we moved in July 2001. After discovering issues with the original furnace and A/C, which were all electric, we sought out Geo Thermal solutions. Following an extensive research process, we chose to work with CJS based on their reputation and the quality of their team. Following their recommendation, we upgraded our single zone into four zones and purchased ClimateMaster products, which are considered the best in the market.

Additionally, we added a Mitsubishi Mini-split to heat and cool our Florida Room, which has proven to be an excellent choice. We made a considerable investment of $31,000, to purchase a new ClimateMaster Tranquility® Geo Thermal Furnace, complete with a ten-year manufacturer
warranty on parts and labor.

We have had no issues with the Mini-split, and we maintain our Gold Membership annual maintenance plan with CJS to service both units. Our long-standing relationship with CJS has been productive and positive, ensuring the continued comfort and efficiency of our residence.

They reschedule our appointments. It became a joke as I would bet my husband dinner that they would reschedule and usually I would be right.

Despite our overall positive experiences with CJS up to this point, we have encountered a series of issues with our unit. The zone board has required replacement twice, the main logic board twice, we're on our third fan motor, and the zone dampers have each been replaced twice or three times. They did upgrade the dampers to a better quality damper at no additional cost.

While CJS has been diligent in resolving our issues, we believe the root of the problem lies with the furnace itself, and have requested its replacement multiple times. Unfortunately, when we needed assistance last October, we were informed that our Geo unit was no longer covered by our Gold Maintenance Plan. They decided, without notice that our furnace was now assigned as a commercial account, with corresponding commercial rates. Recently, our furnace stopped working again, and while CJS quickly dispatched a service person, we have spent over a thousand dollars on recommended equipment upgrades. We installed a whole house surge protection unit and a special condenser that protected the compressor from the high startup voltage required when the compressor kicked in. We have continued to express our dissatisfaction with the furnace.

To our most recent issue. After they called to reschedule our regular maintenance appointment yet again “Hi, this is CJS Heating & Air. I am reaching out due to unforeseen circumstances we will need to reschedule your appointment. Please call ************ and we will be happy to get you back on the schedule. Thank you.” The furnace went out again. To their credit, since the system was down, CJS dispatched a service person.

Please review out uploaded document, CJS Complaint. It thoroughly explains the issue and desired solution. We are not able to properly submit the issue within 2000 characters.