Business ProfileforDaniel & Son Moving

Total disaster to say the least! I scheduled Daniel and Sons to pick up a very large, side by side refrigerator / freezer. I specifically gave the lady, I believe her name was Jasmin, the measurements so there would not be any issues. The movers called me 20 minutes before they were to pick up the new refrigerator, mainly giving me a heads up as to when I could expect them to show up at my clients' residence. Great! And then I waited, and waited and waited... it wasn't until I called the delivery person that I learned the truck they were using was too short, hence they could not pick up the refrigerator. I asked why no one called me and he told me that Jasmin was supposed to but I guess she didn't. He told me if he had known this, he would have given me a call, himself. When I called Jasmin she said they didn't have a truck high enough and the job really needed a truck with a lift gate, which they didn't have either. No "I'm sorry I didn't follow up with a call to you, no I'm sooo sorry for the inconvenience, no please allow me to suggest a couple companies who can do this sort of job, nothing! I felt Jasmin viewed me as an irritant and just wanted to get off the phone. In addition, I kept hearing a baby cry in the background. What?! Clearly she was more focused on childcare than customer service. Never, ever will I do business with Daniel and Son's. I do understand that things can go wrong but good customer service will go a long way, even when the company can't do the job after all. Enough said...