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Find a Location

Exceptional Motorcar LLC has 1 locations, listed below.

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    Business ProfileforExceptional Motorcar LLC

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    20891 County Rd 424, Defiance, OH 43512-1912
    BBB File Opened:
    8/6/2003
    Years in Business:
    21
    Business Started:
    8/1/2003
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    41
    Business Management
    • Mrs. Alyssa Hoffman, General Manager
    Contact Information

    Principal

    • Mr. Ron Burk, Owner/Partner

    Customer Contact

    • Mrs. Alyssa Hoffman, General Manager
    Additional Contact Information

    Fax Numbers

    • (419) 782-2886
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rick W

    1 star

    04/30/2024

    I bought a corvette from them-during my deal with ************************* several things were discussed (They did zero negotiating other than getting new c7 z06 wheels for the car at their price. The car was purchased on 3/23/24 and the wheels were "ordered" the same day. **** told me they would have them that next Tuesday.I never heard from them after purchasing this car. I called/texted ************************* and the dealership on Wednesday that next week and was told the wheels were ordered. I then waited another two weeks and never heard from them. I called in several times and was disregarded by the receptionist ******. ****, **** and ****** told me several times they were ordered. I then finally called and spoke to the Manager (***********************) I now see he is no longer listed as staff on their website (Imagine that). He then discovered that they were never ordered and they were actually planning on me driving to their dealership and swapping my wheels out with another set out of a place in *******?. None of this was ever discussed. I then was able to get my money back that I gave them for the wheels as I had ZERO confidence in their ability to follow through with anything at this point.This only got better as I am still waiting on the paperwork to register and title the car in my name in my own state. My plates are expiring in a couple days. I called two weeks ago and was told they would call me back(that never happened). I called again today 4/29/24 and spoke with **************** She did call me back and said she would email me a file with the required documents for the out of state transfer? I asked her why this wasn't done well before now especially with my plates expiring to get zero response from them. I then find out they have had the required documents done that are dated back on 4/17. They will take your money and forget about you. No one knows what they are doing or just doesn't care which is a direct result of their leadership.

    Local BBB

    BBB Serving Northwest/West Central Ohio and Southeast Michigan

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