Business ProfileforPerformance Chrysler Jeep Dodge RAM Delaware

On April 21st, I dropped my jeep off for an oil leak. On the 23rd, I was told the technician had degreased the undercarriage and stated that it was residual oil from a previous leak. I paid $117 and picked the vehicle up the next afternoon. I continued driving the vehicle and parking over clean cardboard daily, and the oil continued leaking. On May 14th, I returned the vehicle to the dealership, and on May 20th, I was told there were 2 oil leaks; 1 was a new leak, and 1 was a leak incorrectly repaired by ******************* in ******. Both were covered under warranties. I was told the work would begin the week of the 27th. I explained that I needed the vehicle back for a Jeep event on June 20th. On May 29th, I was told it would be started the next day. On the 31st, I was told it would be started the following week. At the end of the 31st I was told it would be started the following week. On June 7th, I was told it would be started the following Monday. On the 10th, I was told it would be started at the beginning of the following week. On the 19th, I was told it would be started that afternoon. I told Service Manager ************************* I needed the vehicle by the 20th for a Jeep event. On the 21st, I was told the work had been started, but it wouldn't be finished until later that evening. I told him if they had advised the work would not be completed by that date, I would have rescheduled it for after my event. However, I was not given that opportunity. The dealership called later that evening that the vehicle was done, and I picked it up the following day, the 22nd, and paid $100 for the warranty deductible. The dealership was aware from the drop-off date that I needed the vehicle by the 20th for an out-of-state Jeep event for which I had booked hotel rooms. I was consistently disregarded and ignored. I have had to pay more than $400 between the hotel rooms I did not make it to and the money paid to the service department.