3 Customer Reviews
Review from Tanisha L
1 star10/01/2024
i got a $400 dollar loan and it says I have to pay back 450 and some change which is fine than when i go to pay they say I have to 496?..its a $45 and some change fee to process the payment. Thats a lot of money!!! I WILL NEVER GET THEM AGAIN ONCE I GET EVERYTHING SITUATED!! This is ridiculous!
FirstFin Credit Response
10/03/2024
Hello, we appreciate your customer review. We would like to clarify that FirstFin Credit offers a free repayment option, as outlined in your line of credit agreement. The use of a third-party payment processor is entirely optional, and any fees associated with their services are charged in accordance with the agreement you entered into with the processor. Please note that none of those fee proceeds go to FirstFin Credit. We appreciate the opportunity to respond and encourage you to reach out to our **************** team if you have any additional questions.Review from Michael A
1 star08/23/2024
I paid back the loan on or before due date and I get a call, someday later asking if I need another loan.(Thats a red flag and big NO NO)I got a text, stating that I owe some money ??. I called and they kept telling I owe and explained that I signed a year contract with them which implies I have monthly payments or a certain amount to them. It took them possibly 5hrs to get the supervisor to speak to me. Supervisor says I have to pay and I told her to kindly let her clients know they are signing a 1yr contract which no normal human will sign. I was $640:50 and I paid back $774:89 and I was asked to pay almost $40 for my annual agreement fee before they can cancel a contract ****** aware of. Zero customer service, theres was a lady that tried to speak and the others where either laughing under their speech or cut the off or transfer the call that they know fully well no one would pick. Keep your good fraud work up.FirstFin Credit Response
10/03/2024
Hello, thank you for your review. The annual fee of $25 was disclosed to you at the time of application and is also referenced in your line of credit agreement. Upon receipt of this review, we have processed your request to close your FirstFin Credit account. We thank you for the opportunity to respond.Review from Patricia K
1 star07/15/2024
This business has hidden cost that are not reflected on my monthly statement...Example Loan amount of 700 I receive. ****** A fee of ***** for first timer Second fee to a third party, that remain anonymous....68.00and a ***** fee that's collected with the loan.total777.00 payed back..but none of this transaction is shown on the statements...only when you call in and pay...Help I feel like they are taking advantage of me?
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