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          FirstFin Credit has 1 locations, listed below.

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            Business ProfileFirstFin Credit

            Loans

            Contact Information

            PO Box 1316

            Dublin, OH 43017

            Visit Website
            Email this Business
            (888) 419-0225

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Overview

            Loans

            Products & Services

            Loans

            Business Details

            Location of This Business
            PO Box 1316, Dublin, OH 43017
            Email this Business
            BBB File Opened:
            11/17/2023
            Business Management
            • Ms. Nickey Scheiderer, Operations Specialist
            • Ms. Dori Rhodes, Manager of Client Services
            Contact Information

            Principal

            • Ms. Nickey Scheiderer, Operations Specialist

            Customer Contact

            • Ms. Nickey Scheiderer, Operations Specialist
            • Ms. Dori Rhodes, Manager of Client Services
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: What to consider when researching personal loans

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/26/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered

            On September 26, 2024 firstfin took out $286.99 from my account.

            According to online, I’m not able to make payments because they sold my debt if they sold my debt, they should not have access to my account and should be withdrawing funds from my account when I called in the rude (word rejected).

            Customer service agent verified me and then said well. This is not a discussion. I’ll give you the number to whoever and you can talk to them

            Well this reads on my statement from your company not another company. You have not tried to withdraw funds in my account which can be proven from my bank statements since June so three months later more than three months later you decide that you’re going to pull from my account if my account with you is closed and I can’t make a payment personally you are not allowed to pull from my account you sold my debt to someone else. Therefore, you have no right to it.

            You sold that so that is no longer yours. That is on someone else to contact me to try to resolve the matter, not for you to pull from my account that is fraudulent once you sell someone’s information to somebody else you should not be holding onto it and that is what you did you withdrew from my account but yet still sold it to someone else to get additional funds and that is not going to happen.

            You have been blocked from my account and I will be disputing this as this is fraud. All account numbers of mine need to be deleted out of your system. You are no longer allowed to touch any funds in my Account you no have any Right to pull from my account.

            For several months, you refuse to take payments and then you decide to take a payment randomly after selling something that is ridiculous.

            Your customer service needs work as well because your customer service agents are rude and disrespectful and do not get a chance to speak to people anyway they feel like if you don’t like your job quit

            Read More
            Read 6 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Tanisha L

            10/01/2024

            i got a $400 dollar loan and it says I have to pay back 450 and some change which is fine than when i go to pay they say I have to 496?..its a $45 and some change fee to process the payment. Thats a lot of money!!! I WILL NEVER GET THEM AGAIN ONCE I GET EVERYTHING SITUATED!! This is ridiculous!

            FirstFin Credit Response

            10/03/2024

            Hello, we appreciate your customer review. We would like to clarify that FirstFin Credit offers a free repayment option, as outlined in your line of credit agreement. The use of a third-party payment processor is entirely optional, and any fees associated with their services are charged in accordance with the agreement you entered into with the processor. Please note that none of those fee proceeds go to FirstFin Credit. We appreciate the opportunity to respond and encourage you to reach out to our **************** team if you have any additional questions.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Central Ohio

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