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          Capitol Cadillac LLC dba Joseph Cadillac of Dublin has 1 locations, listed below.

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            Business ProfileCapitol Cadillac LLC dba Joseph Cadillac of Dublin

            New Car Dealers
            BBB accredited business

            Contact Information

            4300 W Dublin Granville Rd

            Dublin, OH 43017-1442

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            Email this Business
            (614) 717-9494

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            Customer Reviews

            2/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/16/2012

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Automotive Sales, Service & Parts

            Products & Services

            automobile sales

            Business Details

            Location of This Business
            4300 W Dublin Granville Rd, Dublin, OH 43017-1442
            Email this Business
            BBB File Opened:
            1/18/2007
            Years in Business:
            22
            Business Started:
            12/1/2002
            Business Incorporated:
            10/30/2002
            Accredited Since:
            10/16/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Capitol Cadillac, LLC
            • Cadillac of Dublin
            • Joseph Cadillac of Dublin
            • Capitol Cadillac
            Business Management
            • Mr. Ronald Joseph, Owner
            • Mr. Chris Hahn, Executive Manager
            • Ms. Sandra Oehlenschlager, Office Manager
            • Mr. Jeremy Barnhill, General Manager
            Contact Information

            Principal

            • Mr. Ronald Joseph, Owner

            Customer Contact

            • Mr. Chris Hahn, Executive Manager
            • Mr. Jeremy Barnhill, General Manager
            Additional Contact Information

            Fax Numbers

            • (614) 793-8730
              Primary Fax
            • (614) 793-8678
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/17/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            The service team is unprofessional, rude, and does not communicate. My new vehicle was brought in for engine issues (no fault of mine or the dealership). My vehicle was there for over 30 calendar days and during that time no one called to provide any updates or confirm the actual issue/repairs being done. I had to continuously call and leave voicemails that were never returned to figure out what was going on with my vehicle. When I got my vehicle back the front fender was scratched due to it sitting on the concrete floor, wires were left unplugged, tape remained on several spots on the engine itself, and had a strong oil/grease smell in the interior from being in the shop with the windows down for 30+ days.The service group agreed to have the car detailed, but the car was left with a very greasy and slick finish over the dash, steering wheel and seats. Whatever was used on the vehicle made it hard to grip the steering wheel and left a greasy residue on your hands/clothes.The vehicle was then brought in as the windshield wipers were skipping badly. They replaced the windshield wiper blades but when it rained it was clear the issue was not the blades. When I brought this back in they said there was a wax on the windshield (they were the last ones to have the car and have it detailed). They said at first they couldnt replicate the issue and after I was able to for the sales team they did nothing - didnt try to clean it, contact their detailer or even provide options/ solutions. The sales team was more helpful than they were.My car also began having a typewriter noise 2 weeks ago. After getting a video of the sound and playing it for the service team they said it was normal. No vehicle on their lot makes that sound.*** had to spend hours or my time bringing the car in repeatedly for issue after issue and while I have tried to be understanding and calm I am tired of being a running joke in the shop where they refuse to actually fix the issues with my vehicle.
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            Read 1 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Zak S

            11/16/2024

            I usually go to Joseph Cadillac as its convenient and very close to my home. So on 11/16/24, I took it in for check engine light as 2 weeks prior it was on but Advisor just thought it needed to be cleared and cleared it. However, about a week later, it came back on. So, this time I paid over $200 for a diagnostic fee but never got an diagnosis. Instead I was told that probably need to drop the fuel tank to see if issue is there but that will cost me another $800 in diagnostic fees and will be 4 hours. Umm, $800 in diagnostic fees and that's not including what they will find, parts, labor or shop fees. Are you kidding me, I was able to take my car elsewhere, REAL ASE certified techs (who know what they are doing) were able to locate issue and was fixed without me having to pay two mortgages to do so. This is truly unacceptable for a Cadillac Dealership. I'm seriously thinking of getting a *** X2 luxury sport or ******** ** has truly gone down hill. If I could leave zero stars I would have. I paid for NOTHING, literally.
            Read 3 More Customer Reviews

            Local BBB

            BBB of Central Ohio

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