Business ProfileforTropical Pools

My family and I can't express how grateful we are for Chuck at Tropical Pools. We had been scammed by another pool installation company who left us high and dry after ordering our pool in 2020. Chuck was nice enough to come out and see the mess we were left with, which was a pool and a very large hole sitting in our backyard for almost a year. Chuck went above and beyond to finish the job including all the installation, plumbing, and materials needed which the previous company promised but never delivered. Chuck not only delivered all he promised but made sure we had top-of-the-line equipment and was patient with teaching us how to care for all of it properly. During the beginning of our installation process with Chuck, he had to have an unexpected surgical procedure. When Chuck should have been taking time to care for himself and recover, he was on the phone from the hospital assuring us the job would be done. Upon being released from the hospital, Chuck showed up at our house to ensure the job was being completed correctly. Although Chuck is a busy guy and sometimes materials are on back order due to Covid and lack of manufacturing....(things clearly out of his control), he has always answered our questions and responded to our phone calls in a timely fashion. Even when the job was completed he came back to check on us with opening and closing the pool and see if we needed anything. He has always been kind, patient, and extremely fair. Chuck could have easily asked us for more money than we agreed upon to finish the mess someone else had started in our yard. Chuck was more than financially fair with all the work he had to do to help finish the project. I have recommended Chuck and Tropical Pools to other families. He came highly recommended to us when we thought our situation was hopeless. If you want your pool job done right (Chuck treats every installation and project as if it were his own backyard) and for a fair price, give him a call!