Customer ReviewsforZiebart

This location has been very poor at both executing the items I paid for and for service in following up to correct the issues. Fall of 2021 I had my 2019 F150 coated undercarriage for salt treatment (moved here from southern states and wanted to protect). They sprayed the undercarriage carelessly and I had their rubber particles all over my chrome exhaust and rims. Additionally, had paid for the full body cleaning and they cleaned only what you could see. They had forgotten to clean and wax the top. This required I had to take a second 45-minute trip to the location for them to 'fix' the issues. Shame on me, but I went back in 2022 and agreed to have them do the annual service and add the "Z-Shield" protection film. Not only did they spray my truck carelessly (again) they put the shield on with bubbles and blemishes that were blatantly obvious they would not correct. I called after two weeks. Then the manager (Matt B**********) informed me I couldn't bring the truck back until 30 days that the blemishes were 'normal' and would 'disappear'. I am in the process of moving across the country and asked if they could make an exception to get me in and fix prior to moving. Matt informed me that there were already lined up full of appointments and they couldn't get to me until after my relocation date occurred (even though he kept pushing me back when I called prior). I asked Matt B********** who I could escalate to given he couldn't (or wouldn't) help me. He pushed me to the Ziebart corporate customer service email. He also informed me he was running this business for three years and there was no other human being I could contact to work a resolution (he was the man running the show). Do yourself a favor and steer clear of this location or Ziebart in general if this is their low standard. I spent nearly $2K on 'upgrades' that may have just damaged my vehicle further.