Business ProfileforBell Moving & Storage, Inc.

We contacted Bell Moving and Storage company based on their reviews and received an estimate. Despite their forms and website stating that an estimate would occur in person, their estimator decided to do a virtual estimate. We voiced our concerns that the estimate would not be as accurate virtually but received attitude and was told there was no difference. Unfortunately, we decided to believe this company. The team that was sent on the date of the more (06/18) was provided with a truck that was far too small for the move, so the team had to make two trips. Additionally, despite the fact that we personally moved all tvs, mirrors, artwork, tools, bicycles, and other breakable items ourselves the day before (which had been included in the original estimate), and we assisted the movers with taking things off and onto the truck, the move took 3.5 hours longer than we were quoted. If we had not assisted and personally moved all that we did the day prior, the move would have taken 4.5-5.5 hours longer than we were quoted! There was also damage done to multiple walls, wood floors and multiple pieces of furniture. I called to first report these concerns during the move, left a voicemail and did not receive a call back. Unacceptable. We called the company back two more times later in the week attempting to address the issue. We were promised a call back, did not receive one, so we had to call back yet again. While we did receive a half hour credit for the time the movers had to go back for their second load, and a half hour credit for the time the movers took for a lunch break, these credits were only given after multiple stern phone calls. I would strongly recommend using another moving company in the area if you are at all concerned about accuracy in you estimate or customer service. The damages have not yet been addressed as they will not even consider damages until the invoice (for the additionally hours it took the movers, which far exceed the quote) is paid.