Business ProfileforMiller Romanoff Electric Inc.

We moved into our new build home in the fall of 2020. Romanoff was the company contracted by our builder. After move in - we wanted to have the wall above our fireplace wired to hang our TV. Our next-door neighbors (who have the IDENTICAL floorplan to our home) had just had Romanoff do this just weeks prior. They were quoted $180 and paid $180. Fast forward to our experience - we too were quoted $180 - but when the **** came due - we were charged $330. Not only this, the technician who came to do the job literally said that he didn't know how to do the wiring above the fireplace (?!) and my husband had to WALK HIM NEXT DOOR to inspect the job that had been done at our neighbor's house just a few weeks prior. When attempting to contact Romanoff to discuss our concerns - we were given the run around for LITERAL MONTHS (roughly 5 months to be exact). When I finally was able to speak with the Division Manager - he tried to explain the discrepancy by stating that our job took an hour or so longer and thus cost more. He went on to state that labor cost ~$50 per hour. When I commented that $180 + $50 equaled ~230 and NOT $330 - he was unable and unwilling to provide an explanation for the difference in cost. I additionally expressed my frustration that the job took longer to complete, because the technician had to be WALKED NEXT DOOR to our neighbors' home to inspect their job. He had no comment for this. Not only this - he was incredibly rude and told me that I was frustrated only because "I wasn't getting my way." They ended up refunding us an arbitrary $70 - but even then, wrote the check to the wrong name and were very difficult when we requested a check with the correct name. We will NEVER hire Romanoff again. We sincerely felt as though we were scammed and would never recommend their services to anyone.