Business ProfileforFast Response Heating & Cooling

As a contractor for *** they were sent out to look at my heater. FR responded (funny name since it took them so long); they checked the system, took pictures, and said we ONLY* needed a part - (that was in March) - after a week, I called and got "part was on order," "back order," in (April) I was able to speak to a Manager/******* who had the part on another job in another state (that is 3 months w/o heat), by then (I think early May) it was hot (a good thing), went to turn the air on and it was not working, so we had to make another claim, another $100 and wait, same guy arrived said the condenser was out and we were savvy people, since it had some other issues that would need repairing in a few months (where the freon would cost us another 2K) we should just get a new unit. Felt like bait and switch, so I called and paid an outside contractor to look at the heater and air. Thank goodness, *** ******* found we had a cracked heat exchanger, and if we had turned it on, we could have blown up our house or died from poisoning; TD also said the air was toast, and the issues noted and some not found by the other FR, were required fixes. We called FR back, and they had us forward the TD pictures to them. They used those to re-submit to AHS - they didn't even return and take their own. After another 4 weeks, *** agreed to replace the heater but would only pay $800 of the more than 6K charges - and then still would only replace the condenser on the **** around $800 as they didn't hear we had other issues from FR. I went back to ******* - who I felt was trying to help us, but then, I think, gave up as I stopped getting callbacks and was left with their Customer **********************. I assume some of this is because of AHS, but the part mixup and missing MAJOR* issues are not. Charging more than other contractors for custom ductwork (my heater fits in a closet, not 2K of ducting). In the end (now July), I replaced BOTH units for 6K total through another contractor vs. 15K from FR.