Business ProfileforHot Head Burritos Heath
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 790 S 30th St, Heath, OH 43056-1454
- BBB File Opened:
- 1/21/2020
- Years in Business:
- 5
- Business Started:
- 12/15/2018
- Alternate Business Name
- Hot Head Burritos Newark
- T. G. Subs, Inc
- Hothead Burritos
- Business Management
- Mr. Tony A Ghiloni, Owner
- Ms. Carol Ghiloni, Co-Owner
- Contact Information
Principal
- Mr. Tony A Ghiloni, Owner
Customer Contact
- Mr. Tony A Ghiloni, Owner
- Ms. Carol Ghiloni, Co-Owner
- Additional Contact Information
Phone Numbers
- (740) 915-7477Other Phone
Website Addresses
- (740) 915-7477
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I already called and left a message regarding this order.
I just now received a phone call from the manager ******. 5 hours later!! She said my order did not come through as delivery but carryout and that our burritos were still there I could pick them up. 5 HOURS LATER!!!! No way. Even if I was healthy I would not eat them let alone with 2 TERMINAL diseases!!! She stated it was not her fault and she refuses to refund my money back. She admits I never received them and "oh well its not my fault" I called and called for almost 3 hours and no one answered!!! I never knew it was changed to carry out! It asked if I wanted delivery or pick up. I chose delivery as I can not get out. I do this all the time everywhere else. I know how to order delivery. It then asked me for a delivery address. After I paid then it said thank you for your order est arrival 2:30 pm. We waited and waited. Nothing.
This was my first and last time ever to even consider hotheads!!! I demand my full refund of $45.90 order number: **************** The manager even told me that 3 burritos was a very huge order and she would not consider refunding an order that large. Well, if she considers that a very huge order you must not do any business and should just close the doors!! I expect to hear from you on this matter ASAP!! I do not want to take further action! This has made me so upset I feel really sick. I appreciate your time, Thank you,
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