ComplaintsforJohn Hinderer Honda

• Initial Complaint

  09/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase of 2014 ****** 370Z Touring VIN: ***************** Purchase Date 7/17/2024 Amount Paid: $24,366.40

  Dispute: They make a standard Advertising that states, "all pre-owned vehicles go through a 165 point service inspection to ensure the vehicle is ready for it's new owner! That inspection includes the vehicle history report, analysis for outstanding recalls, a full road test drive, tire and brake inspection, as well as checking the transmission, engine components, and electrical components!"

  Vehicle delivered 7/23/2024. Upon driving we noticed that the transmission was slipping between the 3/4 and 5/6 gear and making a grinding noise. I sent an email to the owner (**** Hinderer), our salesperson (**** ******) and **** ******* (Manager) on 8/2/24. NO response from anyone as of this date.

  We took the 370Z to A & A Automotive & Transmission Repair for inspection. There was grinding at 3-4 and 5-6 shifts and had rattling noise when shifting between gears. Had to replace the transmission assembly with a new unit.

  IF the services were performed as stated Hinderer knew there was a problem with the transmission and did not inform us. If they did do a test drive they would have also known about the problem. I did sign "as is" agreement but they were misleading about the vehicle condition. This cost was $5,953.29.

  We trusted this company and took their word about what was performed.

  We did not do a test drive since the vehicle was in another state.

  We did not purchase the additional warranty offered even though they mentioned numerous times (maybe because they knew of the problem).

  *************************** Would this be considered a deceptive and unfair act or practice in connection with the advertisement, consumer transaction or sale of a motor vehicle? Unethical? Are they responsible? 

  Customer response

  09/19/2024

  The inspection on what they say they complete for all used vehicles is 370ZInspection.jpg.    

  

  Business response

  09/19/2024

  Good afternoon and thank you so much for sharing your concern with us regarding the 2014 ****** 370Z.  We are so sorry that you have had a mechanical concern with the vehicle that you have had to address during your ownership period.  The vehicle you purchased was actually pre-inspected prior to our purchase, in addition to the inspection *** performed on the vehicle when it was here in our reconditioning process (attached).  The transmission performed as designed when it was here with us.  Was this vehicle driven home after purchase to your residence or was it transported by another party?  If transported, do you happen to have a bill of lading regarding the vehicle's condition?  As you have included here with your notes, the vehicle was sold on an AS/IS where is agreement, based on the age of the vehicle.  It appears there is no other coverage that was purchased from a warranty provider to mitigate a mechanical issue with the vehicle such as a *************** Contract correct?  We will not be willing to pay for a repair outside of the As/Is contract as it would trigger the "implied warranty" clause here in ****.  Thank you for expressing your concern and we are so sorry that you have had the issue.       

  Customer response

  09/27/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22304206
  
  I am rejecting this response because:  The dealership states "The vehicle you purchased was actually pre-inspected prior to our purchase, in addition to the inspection *** performed on the vehicle when it was here in our reconditioning process (attached).  The transmission performed as designed when it was here with us."  WRONG.   The attached document, provided by the dealership, does not reflect that the 182 point service inspection that they state they conduct with used vehicles.  The transmission was definitely not performing as designed.  The vehicle was transported, by a car carrier, to my location.  The paperwork I signed was for the exterior examination of the vehicle.  I was advised I would be forwarded a copy, never received.

  Section *******, Chapter 1345 - Ohio Consumer Sales Practice Act:  I am disputing based upon the unfair and deceptive consumer sales act and practices that occurred during the transaction and after the transaction.  During the process I was told there was nothing wrong with the car.  No response to my email to the owner, salesperson and manager.  Under the Ohio BBB there are other consumer complaints regarding their deception and deceptive practices, similar issues to what I am facing.  This can be found under the dealerships two names; The Hinderer ************* and **** Hinderer Chrysler Jeep Dodge Ram.

  In addition, to the Ohio Consumer Sales Practices Act governs virtually all retail vehicle sales and lease transactions.  The law makes it illegal for any car dealership to misrepresent the vehicles mileage, performance, accessories, make, model, year, whether the vehicle is new or used. 

  The bottom line I was told there was nothing wrong with the car, that inspections were done and now their trying to blame me saying I caused the transmission problems.  I am still requesting the $5,953.29 to fix the transmission that I was not informed not working properly.

  Regards,
  

  ***** ********

  

  Business response

  09/30/2024

  Thank you so much for your response and we appreciate your feedback.  Please let us know if there is anything else we may be able to do for you now or in the future.  

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Site and sales guy both advertise lifetime powertrain warranty I have emails asking what all it entails and and what I need to do to fulfill my obligations to maintain the lifetime warranty. We started experiencing problems with our low mile Expedition only to get told that Warranty is only valid if the work is done there on site. We were from ******** and they clearly knew that and never wants to disclose that, we were sold on the idea that the lifetime powertrain warranty would remain valid as long as it was through a certified dealership. Communications and every time I would call, they would just forward me onto the Third-party warranty company they use which explained to me I have no warranty.

  

  Business response

  08/20/2024

  *****,  thank you for sharing your concern with us regarding your vehicle.  The lifetime warranty that is offered free of charge does require that the manufacture maintenance is performed at one of our facilities.  The warranty coverage is spelled out in your purchase documents and is administered by a third party company.  The policy that was provided to you was at zero cost and I am sorry that the geographic difference prohibits you from taking advantage.  At the time of your purchase in 2021, our records indicate that you were offered a *************** Contract that would cover future vehicle needs, mechanical breakdowns however you declined the option.  Please let us know how we may help going forward.  All the best JH CDJR

• Initial Complaint

  08/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  **** ********* reach out to purchase a motorcycle I had for sale on facebook marketplace. I drove the bike to the dealership and completed the attached paperwork for the dealership to purchase my motorcycle. The dealership has yet to complete payment for my motorcycle per our purchase agreement. The original transaction took place 11 days ago and the dealership has had the motorcycle in their possession since then

  

  Business response

  08/09/2024

  Thank you so much for your concern regarding your payoff. 

  Due to the fact that your bike is in payment default, we have struggled to get an affirmative answer from ******* ******** if they can in fact provide us with the title. 

  We have reached out to your original lien holder so that we can make arrangements to get clear title as soon as the payment is made. 

  If your loan was not in default for last 12 months, we would be able to complete this transaction easily. 

  The balance of the purchase proceeds would be available to you as soon as we have the title. 

  At this point, if you wish to unwind the sale we would be happy to do so.  Unfortunately, due to the financial circumstances of your bike, it has made this transaction much more complicated than a purchase we are accustomed to completing.  Please advise.  
  

  
  

  Customer response

  08/12/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22115495
  
  I am rejecting this response because: 

  All of the details of your concerns were provided during the original transaction and subsequent paperwork completion. The dealership was made aware at the time of purchase that the bike was in default, this was explained before I even came to the dealership to discuss. Your buyer ***** personally spoke to monarch while I was on site and all of this was clearly communicated. 
  The purchase has been authorized by your business and you all have been in possession of the motorcycle for 2 weeks at this point. 
  I have personally reached out to Monarch and Synchrony myself and they have confirmed the title will be released upon payment. 
  The dealership needs to hold to their written contract and issue payment for product purchased immediately. 
  You all are breaching your written contract by not holding up to your written purchase agreement.

  
  Regards,
  
  J*** ******

  

  Business response

  08/13/2024

  Thank you for your response.  I appreciate you sharing all this information with our team at the Powerstore.  Our office team and title clerk, is ultimately responsible for payment and receipt of title.  ******* ********, is a recovery agency.  We are only confirming that once they receive funds they will release the title.  Once we receive that confirmation we can process the payment.  As stated before, if you wish to unwind the purchase, we most certainly can do so.  Please let us know if you would like us to proceed with gaining access to the title and sale or if you would prefer to pick up your bike Sir. 

  Best,

   

• Initial Complaint

  02/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have 2004 Honda CRV 4 wheel drive. I have a service contract with them since purchase that if I maintain oil change& rotate & balance tires when I need new tires they will replace them at no charge for the lifetime I own that vehicle. . They have always honored this until recently. They refused saying, " it had only been 15,000 miles since my last replacement & they were not going to put new tires on" . I had to have new tires so I went to Walmart & paid $467.00 for new tires to be rotated & balanced. I feel John Hinderer broke our service agreement by refusing to install new tires when I need them & caused me to go elsewhere. I want them to reimburse me the $467.00 & keep my contract agreement going forward so next time I need to replace these Walmart tires they will do so. Picking up from where they refused to last time. My question is "Did they use the same quality tire last time is why they may have worn out so quickly?"

  

  Business response

  02/15/2024

  Thank you so much for your feedback regarding your vehicle.  John Hinderer Honda did see your 2004 Honda CR-V on 2/6/2024 with 415,922 miles on the odometer.  We advised you based on the terms of your "tires for life" contract that you are required to rotate the tires according to the schedule as well as maintain proper wheel alignment.  The warranty that provides your coverage denied the tires based on not meeting the terms of the service agreement.  We apologize and understand that you are disappointed.  We hope to continue our long standing relationship with you and continue to offer you the same quality service that you have received over the last 400k plus miles of ownership. The tires that were installed on your vehicle last time were the closest similar tire to what was installed when your CR-V was new.  The original tires that were on your vehicle new are no longer being manufactured based on the age of your vehicle.  Typically, tire wear is associated with the style of driving, the road surfaces travelled frequently, tire pressure, rotations, and alignment.  Please let us know how we can help you with your CR-V going forward.    

  Customer response

  02/20/2024

  I am rejecting the business response because I don't think the matter is resolved. They have put new tires on my car ever since I bought it in 2007. I have a lifetime contract with them.

  I had to go to Walmart after they declined to honor the warranty.

  I want a refund for the tires I purchased at Walmart because this wouldn't have happened if they had honored the lifetime warranty.

  Customer response

  03/18/2024

  3.9.2024

  BBB transcribed from handwritten letter received via US Mail:

  To Whom It May Concern:

  My name is ***** *****. I bought my car from John Hinderer Honda in Heath Ohio in July of 207. They had a special on guarantee for life on tires as long as you owned the car. I didn't have any trouble of them replacing new tires when I needed them before until this last time I took my car up there. Till now I always took my car there for oil change & tires rotated when I needed it change and I had them to rotate my tires at the same time. They should have records of every time I went there to do this. I feel the need to pay for my set that I took my care to WalMart for tires. I never had a problem before with them or new tires so why after all these years I am having this problem. I will never close this contact out for I love my Honda. But I will if they pay for the tiers that I had to replace because they are the ones that broke my contract.

  Thank you,

  ***** *****

  I have the original contracts if you need to see them. 

  

  Business response

  04/02/2024

  Thank you so much for brining your concern to us regarding your Tires for Life program.  We did see your 2004 Honda CR-V on 2/6/2024 with 415,922 miles.  At the time we requested your replacement tires.  However, your vehicle alignment was not performed on your previous visit on 4/8/2022 @ 404,107 miles.  At that time your vehicle was out alignment.  This is one of the required conditions that must be met to stay eligible for the program.   We value you your business and we certainly would hope to continue providing you with the same level of trusted service that you have received over the last 20 years and 400K miles.  Keeping your tires inflated to the manufacture recommended values as well as keeping them in proper alignment should provide you with the best wear.  You may also want our technicians to review your suspension components, as they age and are used, they can also cause premature wear.  All the best.

• Initial Complaint

  09/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  As stated in the pictures that were provided. We were promised to get our rust fixed on my GMC Yukon after purchasing. As you can see, I did what I was obligated to do by reaching out to our sales guy, along with countless other phone calls to the body shop and other employees of JHH, including our salesman, **** ******. After jumping through so many hoops I then went over his head and was able to be in contact with Tom. Tom informed me they wouldn’t be able to fix the rust because that’s not something JHH body shop does, however we were promised to get the rust fixed and never had the opportunity to do so even through the countless texts, calls, etc and through the binding contract on which I held on my end, but **** and the dealership didn’t on their end. Tom promised me $1200 in place of the fix of the rust, he then told my husband this week it is pending review, even though in my texts he states he would get that said money to go to another dealership. At this point I am requesting something be done at this point to where we can take our business elsewhere to fix the damage that the rust has caused, when this was easily fixable had the contract been abided by, by JHH.

  

  Business response

  09/23/2023

  Mrs. ****, thank you so much for taking the time to provide us with feedback regarding the purchase of your 2015 GMC Yukon that occurred on 6/11/2022.  We understand your frustration and want to aid in providing an acceptable remedy.  Included here is a copy of the "We Owe" document that we signed at the date of purchase that stated "Repairing Passenger Side Rust Bubble."  In doing so, John Hinderer Honda set aside $1200.00 in funds to complete the repair at our collision center.  We most can complete this repair at our facility and are equipped to do so.  However, over the last 14 plus months of your ownership, the rust condition has advanced beyond the amount of the original repair cost that was budgeted.  All "We Owes" must be completed within the 30 day period of the purchase date as outlined on the form. However, John Hinderer Honda would be more than happy to offer you $1200.00 as a "goodwill" gesture upon completing our Goodwill acknowledgement. Thank you so much for the opportunity to serve you.  All the best, ******.  

  Customer response

  09/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  Regards,
  
  ******** *****

• Initial Complaint

  05/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In June of 2022 I took my 2012 Honda accord to John Hindered Honda because it was on an accident. The front end was smashed up. I didn't hear anything from them for two months. I finally got in touch with them and they told me I had to pay 4500.00 up front before they could order any parts which they didn't say anything about that to begin with. I paid the 4500.00 that day .it is now almost a year later and nothing has been done on my car. They keep saying they can't get a couple of the parts I finally went in to talk to them about it and they promised to try a couple of others things or trade in my car for another one.That had been two weeks ago. They never answer when I call and they never return my call. I don't know what to do its very frustrating. I'm 86years old and I need my car now.I think because of my age they are discriminating against me hoping I will give up or pass away.

  

  Business response

  05/31/2023

  Thank you so much for sharing your concern with us.  Here at John Hinderer Collision we most assuredly want to complete the repairs on your vehicle promptly.  We understand how frustrating it can be waiting on parts so that we may complete the damage on your vehicle.  We have included the copy of the estimate for your review here with the BBB that outlines the necessary repairs.  JHH Collision received your vehicle on 6/13/2022 as it was towed into our facility as it was undrivable.  On 7/7/22, we were informed that the accident occurred without any insurance coverage and we let ***** know that we would not be able to order her parts without her downpayment (parts only) of $4500.00 to begin the process.  We do have all the parts here with the exception of the SRS Control unit (electronic part) and replacement airbag.  Both of these pieces are on National Backorder and we have escalated these parts requests to the highest level with Honda and its representatives.  Additionally, we have used the dealership resources to continuously look for a "locatable" part in another dealer's inventory in the off chance it may become available.  JHH Collision has spoken with you or contacted you via phone on the following dates to keep you informed as the parts situation changes on: 8/29, 10/4, 11/1, 11/17,12/8, 12/29, 1/24, 2/1, 2/18, 3/13, 4/6 & 4/25.  Unfortunately, most of these updates have been that the promised date of delivery for the SRS system, sensors or airbag as been further delayed.  We completely understand your frustration with the situation and wish to resolve it by completing your vehicle as soon as your parts are here.  JHH Collision is at the mercy of the manufacture providing these specialized electronic components.  We have discussed the possibility of you replacing your vehicle with another one as we have anticipated a lengthy delay on these components.  If you decide to consider that as a possibility, JHH would consider your vehicle as a Repaired Trade-In without any negative consequences of the delay in the delivery of the necessary parts.  We completely understand if you wish to wait for the components to be delivered, we simply were offering you an alternative solution to just "waiting."  Unfortunately, we have a number of clients that have had to wait lengthy periods of time to get parts electronic in nature.  Please let us know how we can further assist you.

   

  Best, Justin Hinderer

  Customer response

  06/07/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 20102502
  
  I am rejecting this response because: 
  
  Regards,
  
  ***** *******

• Initial Complaint

  01/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mid September 2022 I was in an accident and needed my car repaired. The car was considered “Undrivable” because the airbag had deployed so I had it towed to John Hinderer Honda in Heath. My insurance company sent them an estimate within a few days. Then they requested approval for supplemental repairs the insurance company had not included. The insurance company had approved those repairs before the end of September (approx. September 24th). I was told it would take approximately 6 weeks for my car to be fixed. I have been told every month that the part I need (Part number: 77960TLAL32- Diagnostic Unit) is on back order and given another month away estimate of when they will receive the part. This has happened every month since October. In November they put it on their “critical” list to “speed up” getting the part which should have been done when they got the car in September when I told them I would need my car back before December 25th and it is for the airbags which they already knew had deployed and they couldn’t release the car to me without that part. On December 23rd I was called and told my car would be done on December 26th or 27th. I called on Dec. 28th because I hadn’t heard back from them and was told they didn’t have the part yet and it was estimated for January 16th I believe it was. Then in January it changed again. Now the expected date is February 8, 2023 and by that date they will have had my car over 5 months! A car we are making payments on and cannot use. I called the place that sends Honda the part and they opened a case (Case # 13564801) and indicated that it is listed as critical but that didn’t change anything. I’m still waiting and a part of me knows I’ll be getting another update saying the date has been pushed back again. Literally the WORST experience I have ever had in getting a car repaired. I just keep getting told their hands are tied and there is nothing they can do.

  

  Business response

  01/19/2023

  Thank you so much for taking the time to share your concern with us.  All of us at John Hinderer Honda collision can understand your frustration with the situation. We can assure you, that we want to complete the prescribed repairs as quickly and efficiently as we can for you.  As you may be aware, the collision repair business has been impacted greatly by the computer chip shortage as well as general supply chain disruptions. Your vehicle's completion has been held up as we are waiting on the SRS module (a computer that controls your Safety Restraint System).  John Hinderer Collision has requested the part from Honda and placed it on the highest status request with the manufacture.  They are aware that your vehicle is undrivable.  Out team at the dealership has done its very best to keep you informed every step of the way.  We apologize for the delay and understand why you are frustrated, we look forward to completing the repairs to your insurance company's standard.   The sheetmetal and paintwork has been completed on your vehicle, and we are waiting for the arrival of the SRS system to complete reassembly.  Please feel free to reach out directly at any time.  Thanks Justin Hinderer 740.522.1106

  Customer response

  01/19/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18835616
  
  I am rejecting this response because: This is what I have been told for almost 5 months. I will consider this issue resolved when my vehicle repairs are completely done and I pick up my vehicle.
  
  Regards,
  
  ******* *********

• Initial Complaint

  11/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 30th of last year I unknowingly bought a complete lemon from hinderer Honda Dodge jeep ram, it took them almost a week to "fix" things that were wrong with it which they still did not and I have shop receipts for the things that were replaced, 1 payment in and the motor blew up I tried to call and get it in with them they refused to work on it themselves and honor the warranty they put on it forcing me to go somewhere else to get it fixed I will get all receipts from the shop that did all the work

  

  Business response

  11/15/2022

  Ms. ****** thank you so much for sharing your concern with us.  It looks as if you purchased a 2010 Chevy Silverado with 146K miles from JH CDJR on 10/30/21.  We understand your frustration if you are having mechanical challenges with your truck.  JHCDJR is only able to perform the work approved by the warranty provider, otherwise the repair would be your responsibility under the Ohio Implied warranty laws.  Please let us know how we could assist you any future repairs your vehicle may need.  Thank you

  Customer response

  11/16/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 18398296
  
  I am rejecting this response because: The motor replacement by warranty was  when I called to get the motor looked at it was refused and I was turned away because the vehicle I recieved was not a Honda so they refused the work in general not just the warranty. I want my money back for the lemon that was sold to me every last penny of my money back
  
  Regards,
  
  ****** ******

• Initial Complaint

  10/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Purchased motorcycle from dealer on 8/29/22 and titled has yet to be located or delivered to my lender. This has prevented registering the vehicle in WV. The temporary registration has expired and there’s nothing I can do. They have declined to reimburse me for retitling it.

  

  Business response

  10/27/2022

  Good morning and thank you so much for sharing your concern with us.   We have sent you a hardship tag that we filed on October 19th in anticipation of us completing the title for you.  In receiving the title from the previous owner, we found there are 2 legal owners and did not have the correct documentation on the 3772 form (only 1 signature).  We sent a new 3772 to the prior owner and awaiting that to return currently.  We do not anticipate in significant delays in completing the title for you.  We are so sorry for the unanticipated delay and we certainly do not expect you to be responsible for the additional temporary tag cost.  Thank you for your understanding as we complete your title for you. 
  

  Customer response

  10/27/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: ********
  
  I am rejecting this response because: 

  My lender, nor I have the title in our possession so I am unable to legally register the vehicle. While I appreciate the second temporary tag, it is not a resolution to the issue.

  
  Regards,
  
  ******** ******

• Initial Complaint

  05/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Late Feb I got a tune up on my 2014 Ford Focus.05/16 I made an appointment because my engine light kept coming on and off. I know this is like 2.5 months ago but i took my car to O'Reilly's to have them run a diagnostic test.The gentleman stated that I was throwing (1) code - we moved the ignition coil around because #3 was misfire hence the code.The front desk clk stated I'd have to pay for a diagnostic because they stated they would need to run a new diagnostic test if it wasn't the spark plug.I told her 4 times I didn't want to run this test. I took a ride with the Tech and he stated it was a coil.They ran the diagnostic test and it stated I had 3 coils bad. They told me that it was going to be over $600.I told them NO.I also advised that need to put my car back together.The Mgr of the WCH John Henderer Ford got involved and stated he would not charge me for the diagnostic and they would have my car ready in a few minutes.They brought back my car barely running 3 pm.I took my car to the same person at O'Reillys auto and now my car was throwing(9) codes. One Coil was cracked and I believe they also cracked the valve cover as well.I came back completely upset and i used a cuss word NOT BAD.Then he told me he'd put a new coil on my car and that I could get off his lot and I apologized for my upsetnes.He also stated that I would have to sign a disclosure statement and never come back. He came back and apologized and said they did crack my coil and I could get others at O'Reillys and be on my way. But when he was going over the car with ME (a woman) he turned to my husband and stated that "You might understand this better". I seen several ladies coming in are they treating them this way. This was a discriminate remark and its sad to see people being harassed into paying for things they really don't need. The manager apologized for his Techs.The most confusing thing was they took parts off of another front desk person to test my car.Thats totally unethical.

  

  Business response

  05/18/2022

   

  Thank you so much for sharing your concern with us regarding your experience with us here in our Service facility.  We understand how frustrating it can be when your vehicle is need of a mechanical repair.  We evaluated your 2014 Ford Focus 1FADP3K27EL319307 with 132,994 miles on 5/17.  We were able to confirm your concern regarding your misfire and check engine light per your request.  We did follow the instruction of Ford helpline by utilizing a known good coil to determine that you have a faulty coil issue in effort to make an accurate diagnosis of your vehicle.  We do not believe that during the removal the unit, we were responsible for the crack in the coil itself as we explained.  As the unit degrades and the electricity arcs, and coils are susceptible to that condition as they age.  We did provide a new coil free of charge and did not charge you for your visit the diagnosis or recommendation.  We would be happy to complete the balance of the repairs as we discussed if you would like to proceed ma'am.  Thank you again.  Best, ****** ** 740.522.1106.

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩