Business ProfileforJohn Hinderer Honda

My wife and I traded in a 2022 ******* ****** for a 2017 ******* MKC on 10/3/2024. Our sales person ****** ******* was amazing and did everything perfectly in terms of sales, we would 100 times work with her again. But that is where the good things ended. Upon completing financing, and driving the car home(less than 10 miles), my wife hops in the car the next morning and starts it up and the dash showed a check engine light. So we brought the car back into the dealership to get it checked out and turns out after all of the codes were processed and engine looked at, we had 2 cracked cylinders and were told that the dealership would handle it all and not for us to worry about the situation. They gave us a rental to use until the car was fixed, no expenses were to come out of our pocket for the rental or the ******* engine issue. I go in to check on the car 2 different times and the 2 sales managers, *** ****** and *** ********* both give me a completely different answer on when the payoff amount was sent to the loan institution. In that moment, all credibility for this establishment was lost. 2 weeks go by and we get a call saying that the dealership wont pay for the engine damage and that we have to pay roughly $6,000 for a new engine, but that they would cover 25% as a charity towards us. On top of that whole issue, we get billed for the initial trade in car for a car payment and an insurance lapse fee. We have lost around $1,200 dollars so far in this process as a single income family. So we call our financial institution and ask if a payoff amount had been sent it, (mind you this is 2 weeks later) and they said they never received a payoff amount for the trade in. So we now have payed for a car that we shouldnt have in our name, but still do. But the fun doesnt stop there. The new loan for the the *******(new car) was never put into effect as of 10/25/2024 as we called the new loaner and they said that there was no loan for the new car in their system.