Business ProfileforSalvageData Recovery Services

I had a malfunctioning external hard drive. Local repair services were unable to repair it ***********) and returned the drive in original condition to me, referring me to data recovery services. A trusted local computer hardware expert reviewed their work and inspected the drive. He agreed that data recovery experts were needed. I selected SalvageData and sent them the hard drive (*******). They acknowledged receipt 9/5/24. Their email stated 24-48 hour standard evaluation. On 9/18/24 SalvageData called leaving a message requesting information on a missing part (ROM) from the drive. They asked to confirm that the original repair attempt did not remove or replace parts. I spoke with the manager of UBreakIFix who confirmed they opened the external housing and found it was beyond their ability to recover data. Thus, they returned it to me in the original condition without any missing parts. I relayed this information to SalvageData promptly. On 10/1/24 (almost 1 month later) I received a notice that the drive is not recoverable because original parts were missing (ROM). They allege that I or the previous removed the parts and that it can not be repaired as a result. There is no explanation from SalvageData how these parts can be missing or non-original when it was never repaired in the first place. My suspicion is that they or their contracted workers took it apart, lost a piece, and are now blaming me for their error.