Business ProfileforFitworks Holding, LLC

Tried to reach the manager Michael multiple times over multiple voicemails and even in person showings. Took almost 2 weeks to hear back from him. I signed up for a 1 month membership and continued to be charged. It showed under my membership that i only went 3-5 times during the first month.... and that's it. He was extremely rude on the phone and treated me as if i was a child. He refused to give me his name at first... then told me if i want his last name then ill see it on my cancellation email. I reached out to the Cleveland locations multiple times and was told that they would gladly give me a refund for my unused months. Michael absolutely refused and started reading lines off the contract, talking loudly over my voice. He refused to listen or work with me at all. If i were to try to ask/explain something he would revery to talking over me and reading lines off this contract that i supposedly signed. I was told i was singing liability wavers and my 1 MONTH MEMBERSHIP CONTRACT, According to Michael the other locations policies "don't matter" because I'm at the stow location. Interesting. I've reached out to the company directly and have never heard back.

Thank you for bringing your concerns to our attention through the Better Business Bureau. We value the opportunity to address any issues our members may experience and are committed to ensuring a satisfactory resolution. Upon reviewing your complaint, we understand that there seems to have been some confusion regarding the billing and agreement terms. Our records indicate that our manager acted in accordance with the agreement you signed upon joining. We strive to make all our policies clear and accessible to our members, and we apologize if this was not your experience. We also noted that there was a delay in communication on this matter, as we did not receive any outreach from you until August. As a result, the billing process proceeded as outlined in our agreement, leading to four billing instances before we were made aware of your concerns. We sincerely apologize for any confusion or miscommunication that may have occurred. Our goal is always to provide transparent, fair service to all our members. To that end, we would like to invite you to discuss this matter further with us directly. We are keen to understand your perspective fully and explore potential ways to make this right. Please contact our customer service team at ******************